Quote: Okay, my apologies if this duplicated.

When my edited video plays in the preview, everything is just fine. But when I produced to mov file, everything got out of sync. Please tell me what settings I have to put it on so this is not a problem!

Thanks,
Tamara

Hi Tamara323,
Please can you attach a bit more information.
1. A screenshot of your project in the edit Workspace.
2. MediaInfo of the video you are editing.
3. What is your MOV selection, the full details of what you chose please?
Guide info, Part E F and J, http://forum.cyberlink.com/forum/posts/list/29701.page

Dafydd

Quote:

Quote: Okay, my apologies if this duplicated.

When my edited video plays in the preview, everything is just fine. But when I produced to mov file, everything got out of sync. Please tell me what settings I have to put it on so this is not a problem!

Thanks,
Tamara

Hi Tamara323,
Please can you attach a bit more information.
1. A screenshot of your project in the edit Workspace.
2. MediaInfo of the video you are editing.
3. What is your MOV selection, the full details of what you chose please?
Guide info, Part E F and J, http://forum.cyberlink.com/forum/posts/list/29701.page

Dafydd

I have attached 1 and 3. I don't know how to gather the info for number 2. I have downloaded the program and am not sure where to go from there.

Hi Tamara,
Thank you for the attachments.
Further info:
1. Open MediaInfo on your desktop.
2. Open the folder where you store your video.
3. Reduce the folder display so you see both MediaInfo window open and your video folder. then follow the data below.
Mediainfo will allow you to display information in text form simply by drag and dropping the media (video/audio) file into the user interface.

Please advise what frame rate your original video is? The info will be in the MediaInfo text file I'm after.

Why are you selecting 23.96fps? Why mov? What are you intending to use the video for? Important to know, in case we can suggest an alternative that'll work better for you.
Have you tried the 30fps template in MOV? Have you tried to render to a different format, mp4 or mts?
I'm trying to offer alternatives in case it is the conversion of your video project from/to MOV.

In your PDR.jpg I cant see what the audio files you are using are. The extensions are not .wav files or are, and someone has added incorrectly additions to the (.wav) file extensions. Please ensure you use correctly named audio extensions in your project.

Dafydd

I still don't know what to do with the media info file. I can provide you with all you need to know, because using MediaInfo is extremely confusing.

1) I shot the video in full HD 1920x1080 24p on a Canon Mark II. Therefore I am rendering in 24p.

2) All of my audio files are .wav files.

3) It renders/produces in Mpeg4 just fine. No audio sync issues whatsoever. I have not tried the mts format.

4) I was producing in mov as an alternate.

Quote: I still don't know what to do with the media info file. I can provide you with all you need to know, because using MediaInfo is extremely confusing.

1) I shot the video in full HD 1920x1080 24p on a Canon Mark II. Therefore I am rendering in 24p.

2) All of my audio files are .wav files.

3) It renders/produces in Mpeg4 just fine. No audio sync issues whatsoever. I have not tried the mts format.

4) I was producing in mov as an alternate.

Hi Tamara323,
Thank you for the additional information.
Please provide a 5 second video clip as a sample for testing. Point and record 5 seconds with your camera and then upload the video as an attachment.

A mov issue was previously reported and I have passed details to CyberLink. the sample will allow members to test and replicate/confirm your findings.

Dafydd