PDVD 14 crashes

A.E.K

Newbie Joined: Oct 01, 2007 20:46 Messages: 14 Offline

Solved by

Apr 30, 2014 12:32

Hi, not sure if anyone else is encountering this as I have not seen any posts. After upgrading to 14 when I add folders for dlna it crashes and I get a window to send cyberlink crash report. The moment I delete folders everything is fine. I am using win 7 64 bit.

Thanks

rjsqxxx

Member Joined: Oct 25, 2010 08:01 Messages: 67 Offline

May 04, 2014 01:55

Mine crashed as soon as it starts scanning the media. It does play okay if I double a file for example.
In my case, I was upgrading from Powerdvd 13. What was odd that there seemed to be no clean way to deinstall powerdvd 13 after powerdvd 14 was installed. I ran the clcleaner thing for powerdvd 13. Maybe that did something bad to 14. By the way, from what I can the clcleaner did not do a good job. I had startup programs, services and all sorts of right click explorer context menu items "play with cyberlink 13" left around. I manually cleaned all that out.

I just did a uninstall / install of powerdvd ultra 14 again. Now at least it is actually reading all of the files in My Music, etc... Took a real time to build database as my ITunes collection is large. Ultimately, it works fine. Music plays okay, videos okay, Blu-Ray played okay. I have not tried to use DLNA. I probably won't bother as I have Media Center. I did have a crash when playing through Media Center plugin. I'll have to try that again but it's no big deal to me.

Seems to me that the upgrade process needs to be improved for upgrades. I really would like a way to cleanly remove the previous version. Also, I would love to know how to get rid of some remnants of powerdvd 12. I think that was pre-installed with a media suite 11.

Again, the upgrade process really is not simple. But hopefully it will run.

This message was edited 2 times. Last update was at May 04. 2014 12:14

markw

Member Joined: Feb 14, 2014 12:27 Messages: 74 Offline

May 04, 2014 14:38

Windows saves a log for every software crashes. Check at "Event Viewer", and can you post the error here and the event ID? Windows 7, i3, 4GB RAM.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 05, 2014 05:06

Hi,
for those suffering any GP issue while scanning / creating library, please get in contact with CyberLink technical support directly!

thx
Michael Technical Support

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Hal

Newbie Joined: Feb 04, 2012 12:44 Messages: 1 Offline

Oct 21, 2014 16:10

Every time I insert a dvd 14 ultra freezes, event viewer gives the following responses.
I have reinstalled twice.
PowerDVD.exe
14.0.27318.4412
53e99629
EvoParser.dll_unloaded
1.2.0.6528
5385ba96
c0000005
000218fe
aec4
01cfed4c2da81133
D:\Program Files (x86)\CyberLink\PowerDVD14\PowerDVD14\PowerDVD.exe
EvoParser.dll
6bb72ee2-593f-11e4-bfc4-4c72b931e2a7