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DVD and BLU-RAY playback stutter of video
SebastianL1987 [Avatar]
Newbie Location: Belgium Europe Joined: Apr 05, 2014 06:07 Messages: 18 Offline
[Post New] Apr 29, 2014 13:10
Hello,

If I play certain movies from original dvd's or blu-ray's I experience a slow down of the image while sound continues; than the image speeds up to where the sound is.

I even had a blu-ray with artifacts and had 3 copies of it with the same issues but the issues where less with everyone of them.
Than I used ANYDVD HD and that solved the artifacts in the blu-ray movie.

But I did not have any luck in solving the slowing screen issues while playback; however a free media player VLC-media player works without any issues (for the dvd). So there is nothing wrong with firmware,hardware,codecs or windows (wich are all the latest versions).

I hope somebody knows what's wrong

thnks in advance

Sebastian






CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 30, 2014 04:19
hi Sebastian,
please refer to our welcome / read me thread:
http://forum.cyberlink.com/forum/posts/list/38203.page

strongls suggest to get in contact with our technical Support (French or english or German)

thx
Michael Technical Support

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SebastianL1987 [Avatar]
Newbie Location: Belgium Europe Joined: Apr 05, 2014 06:07 Messages: 18 Offline
[Post New] May 07, 2014 14:37
Dear,

I found what is wrong, if I use hardware acceleration decoding I get the stutter if I use software decoding I don't and if I use software decoding with truetheater enhancement it's worse than the hardware option. Very weird since I have 2xGTX660 in SLI and a i7 CPU. VLC media player does things without issues !
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] May 08, 2014 07:25
Hi SebastionL1987,
can you check if the issue persists when not using SLI mode?

if possible, please also post the asked info:
http://forum.cyberlink.com/forum/posts/list/38203.page

br
Michael Technical Support

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SebastianL1987 [Avatar]
Newbie Location: Belgium Europe Joined: Apr 05, 2014 06:07 Messages: 18 Offline
[Post New] May 08, 2014 08:10
Hello Michael,


I switched SLI off but the result remains.

I use Windows 7 SP1 X64 Pro, Creative ZxR sound card, 2 x GTX660 in SLI, LGBH10LS38 blu-ray burner and the K-Lite codec pack; everything has latest firmware or software versions.

I tryed the software encoding with the blu-ray with artifacts but that did not change anything (only ANYDVD HD resolves that).


Thank You

Sebastian
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] May 09, 2014 02:59
Hi,
can you post / upload the DXDIAG log file here?

thx
Michael Technical Support

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SebastianL1987 [Avatar]
Newbie Location: Belgium Europe Joined: Apr 05, 2014 06:07 Messages: 18 Offline
[Post New] May 09, 2014 05:17
Hello Michael,

Yes, no problem.

Thnks

Sebastian
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
32 Kbytes
 Downloaded:
410 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] May 09, 2014 08:26
Hi,
can you help to clarify some questions:

1. does those symptoms appear on every title?
2. did you try to use the Auto Frame rate adjustment offered in PowerDVD?
3. did you try to use other Audio device ?

thx
Michael Technical Support

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SebastianL1987 [Avatar]
Newbie Location: Belgium Europe Joined: Apr 05, 2014 06:07 Messages: 18 Offline
[Post New] May 09, 2014 08:59
1) no, the artifact problem is with the blu-ray movie Willow special edition from 2013, the dvd stutter occurs on more titels
2)no
3)I have 1 sound card and it is the video that stutters; the sound is great

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] May 16, 2014 04:28
Hi,
we tried to reproduce your symptoms in our lab but were not successful about it.

Do you use any additional 3rd party tools that interact with Audio/Video (e.g. Re-clock) or have you installed any so called "Codec Packs" from the Internet?

Any additional info may be helpful - but as stated, we cannot see the symptoms you reported here.

br
Michael Technical Support

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SebastianL1987 [Avatar]
Newbie Location: Belgium Europe Joined: Apr 05, 2014 06:07 Messages: 18 Offline
[Post New] May 16, 2014 05:34
Dear,

Yes, I have the latest k-lite codec pack installed.

For the rest everything is standard.

thnks

Sebastian
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] May 19, 2014 09:50
Hi,
you may Need to completely remove KLITE and try again - those codec packs tend to break Multimediasettings from time to time (not saying this is the case here - but at least it could be possible)

You may also consider to get in contact with our technical Support team

br
Michael Technical Support

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