PowerDirector 11 Crashes on Startup

TLBrodie

Newbie Joined: Apr 27, 2014 19:42 Messages: 6 Offline

Solved by

Apr 27, 2014 21:04

To anyone who can help me solve this,

I am using powerdirector 11 on a notebook computer with the following specifications:

Processor: Intel i7-3632QM @ 2.20GHz
RAM: 8.00 GB
OS: 64-bit Windows 7
Graphics Card: AMD Radeon HD 7670M

All drivers have been recently updated to the latest available version, including graphics driver.

After updating the driver for the graphics card i started experiencing issues across the board with my computer, including a 'green preview window' in powerdirector, which made it impossible to preview work in progress.

I rolled back my graphics driver to the last version that I didn't have issues with and since then have been completely unable to open powerdirector. The loading image shows up, but then the program crashes.

The project I am working on has already experienced some delays due to a number of reasons, so any possible solution to this would be greatly appreciated.

Kind Regards,

Brodie

Filename	DxDiag.txt	Download
Description	DxDiag
Filesize	25 Kbytes
Downloaded:	436 time(s)

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Apr 27, 2014 21:39

Have you updated PD with the latest patch?

See the "sticky" at the very top of this forum for a link to the download.

TLBrodie

Newbie Joined: Apr 27, 2014 19:42 Messages: 6 Offline

Apr 27, 2014 22:06

Borgus1,
I did so just prior to posting my help request. Installed the patch and tried opening PD. As of yet the problem is still occuring.
Thank you for the suggestion (and quick response to my request).

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Apr 27, 2014 22:11

Perhaps going 'round in circles here, but did you *then* update the video driver?

Hopefully, others will chime in with better info.

This message was edited 1 time. Last update was at Apr 27. 2014 22:11

TLBrodie

Newbie Joined: Apr 27, 2014 19:42 Messages: 6 Offline

Apr 27, 2014 22:23

I have had trouble with the most recent AMD Driver and my laptop, but will give it a go. (After all, i can always roll it back again.)

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Apr 27, 2014 22:25

...and if the catalyst feature is in play, you might try disabling it - as a test.

TLBrodie

Newbie Joined: Apr 27, 2014 19:42 Messages: 6 Offline

Apr 27, 2014 22:39

Well, what do you know?

That seems to have fixed it - at least for the time being.

Many thanks Borgus, you have been most helpful.

Does the Catalyst feature often have negative effects on software?

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Apr 27, 2014 22:45

Some users have reported problems. Might be worth checking into AMD forums, to see what the folks there have to share.

TLBrodie

Newbie Joined: Apr 27, 2014 19:42 Messages: 6 Offline

Apr 27, 2014 23:21

Thanks again, I will go and have a look.