Try updating your video driver with a download from the chip manufacturer's WEB site (AMD/NVIDIA/INTEL).

If problems arise, roll back to the previous driver via Control Panel|DEVICE MANAGER|VIDEO ADAPTERS|<your video adapter>|DRIVERS tab.

Updated driver but program still freezes Eventually, computers will become reliable.

Humm...next step.

UNinstall again, but first use the Cyberlink uninstaller tool linked on this page.

http://www.cyberlink.com/support/product-faq-content.do?id=14946

Then reinstall.

Do a FULL scan of your computer with your malware scanner.

You may have malware you have not found yet.

A remove then re-install of Powerdirector should be done after you are sure no more malware.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

I had already done the malware scan and nothing was found.

When I run the Cyberlink Unistaller, I get the following Window error.

Windows cannot complete the extraction.
The destination file could not be created.

ActiveX component can't dreate object 'GetObject'
BBScript runtime error.


Eventually, computers will become reliable.

If you are adventurous, download and run the trial version of Revo Uninstaller Pro.. Run the forced uninstall in Moderate Mode only. It will ask you several questions about uninstalling the program and find the leftovers. Select the things it finds and uninstall. That should give you a computer clean of any PD items, dll, etc.

Reboot and reinstall the program with your antivirus OFF (disconnect from the Internet). If you still have problems, your operating system may have to be reinstalled or repaired.
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Thanks for the response but it appears that rather than there being an actual logical path to follow, the best course of action is to keep pressing buttons until something good happens
Eventually, computers will become reliable.

Quote: Thanks for the response but it appears that rather than there being an actual logical path to follow, the best course of action is to keep pressing buttons until something good happens

Hope that works for you
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Unfortunately not
There appears to be some Windows system files corrupted but the process of even identifying the rogue ones is shrouded in mystery and intrigue and the modern belief that a complicated solution must always be found for a simple task.

I have no desire to spend my life playing around with the internal files and workings of a computer but there appears to be little choice these days if you want to use a computer for anything more than telling your best friends what you have just eaten or drunk. Eventually, computers will become reliable.

Quote: Unfortunately not
There appears to be some Windows system files corrupted but the process of even identifying the rogue ones is shrouded in mystery and intrigue and the modern belief that a complicated solution must always be found for a simple task.

I have no desire to spend my life playing around with the internal files and workings of a computer but there appears to be little choice these days if you want to use a computer for anything more than telling your best friends what you have just eaten or drunk.

I understand.

I don't hunt down single wrong or corrupted files in Windows. What I do is keep a backup image of the working system using a disk image program. Then if something goes wrong, I can restore the good image. I can be back running in a matter of minutes.

I make a OS image about once a month, Sooner if needed.
I store my backup images on an external Hard Drive.

Acronis True Image is the program I use, there are many other backup solutions.

You can reinstall windows and then install all of your programs. That is a job that takes at least two or three days.
If you have all of the installation disks and files.

Windows has System Restore, I have found System Restore to not be very reliable.
If you need to restore from a day of two then maybe it works, Just try to find a good restore point a month ago.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

I make regular restore points but I am reluctant to use them in case I delete vital files.

I have attempted to run a couple of so called diagnosis tools, scf /scannow and DISM.
Both have failed to complete their diagnosis with typical Microsoft style error reporting ie. A box which says there was an error, without even hinting what the error actually was and in the case of DISM, after 15 minutes, a report that the utility failed to run.

I am waiting for further instructions from the guys at the Microsoft Forum as to what black magic I should try next.

Now I know why the WIN8 OS is so enormous, it is crammed full of totally useless garbage such as these so called fixes and many other pointless lumps of code.

Eventually, computers will become reliable.

Quote: I make regular restore points but I am reluctant to use them in case I delete vital files.

I have attempted to run a couple of so called diagnosis tools, scf /scannow and DISM.
Both have failed to complete their diagnosis with typical Microsoft style error reporting ie. A box which says there was an error, without even hinting what the error actually was and in the case of DISM, after 15 minutes, a report that the utility failed to run.

I am waiting for further instructions from the guys at the Microsoft Forum as to what black magic I should try next.

Now I know why the WIN8 OS is so enormous, it is crammed full of totally useless garbage such as these so called fixes and many other pointless lumps of code.

Running the diagnosis tools is not harmful in anyway, if they are Microsoft provided tools. Third party I would not trust. Registry Cleaners are often too aggressive, they delete good keys sometimes.

Microsoft tools that don't complete, I have had the same experience. I agree, the messages do not make sense.

Windows Restore is not supposed to disturb your data files, if you follow the Window recommended locations.

I usually move all of my data to a drive other than the OS (C). On my computer all of my data is on D, E and F, plus data is backed up on external hard drives.

Windows 8 looks like another bad idea by Microsoft, Win 8.1 is worse.

I am running Windows 7 on all of my everyday computers, I have 64 bit and 32 bit computers, all with Windows 7.
I have a couple of Windows XP computers that still work.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

I went through a system restore to well before the malware infection and there is good and bad news from the outcome. The good news is that none of my files were affected, the bad news is that Powerdirector still doesn't work. In fact, the situation appears to have got worse as now Powerdirector locks up on start up. A window appeared offering to send a message to Cyberlink informing them of the problem. I did just that and await the outcome (if any) with interest.

This would be a great pastime if I didn't have anything else to do. Eventually, computers will become reliable.

Revo Uninstaller Pro or hire someone to clean up your computer .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Are you telling me that the uninstaller which comes with windows does not uninstall programs properly? Sounds par for the course for Microsoft.

I have run several adware detection programs, F-Secure, Malwarebytes Anti Malware and a couple of others, what could anyone else do in addition apart from reinstall Windows?

Revo Unistaller appears to come bundled with a shed load of unwanted crap and add ons which I am simply not interested in.
Is there really no way to discover why Power Director will not run on my machine without resorting to third party gimmicks or would that be just too logical? Eventually, computers will become reliable.

Windows uninstaller doesn't get all the registry items. That is where your problems are.

There is no crapware in Revo Uninstaller if you download directly from the Revo site.

You are playing the "Yes..But" game. I am not willing to do that. Good luck. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

I am sorry if I upset you with my response.

I am not sure what the 'yes but game' is but the link I followed from the Revo Installer site (http://www.revouninstaller.com/download-professional-version.php) just gives me a page not found error.

I found a link to - Softonic Downloader for revo unistaller but it offers to set my default browser, default search engine and install several other items which are of no interest to me.

If you can offer me a link to the correct program which actually works that would be much appreciated. Eventually, computers will become reliable.

Here: http://www.revouninstaller.com/ .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Thanks, I was trying to give the trial version a go before I purchased it, that is the link which doesn't work. Eventually, computers will become reliable.