Just a shot in the dark here but did you install all the updates for PD12 also....I think I remember one of them being for Win8.1 PD user since 10...now on Director Suite 3

I seem to remember that patch as well




Updates PowerDirector 12 to build 2209
Installing this patch update adds compatibility with Windows 8.1. For more detailed information, hover your mouse over the “i” icon on the right.

http://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html?affid=2581_1052_0_35366_0_ENU


Good Luck! I have 8.1 and get previews!

Thanks for the response. I did this update, and the one for the nvida graphics card. Neither update has resolved the issue. I am in the process of installing all the other updates right now.
Any other ideas?

Thanks,
Scott Scott Wright
Wichita, KS

I have tried the video format I usually use, as well as a couple others, and this doesn't make any difference either.
I have attached two dxdiag files. This may not be the entire dxdiag info for the computer, but being new to W8 I am not sure at the moment how to get back to it and save the whole file. (If that makes any sense?)

Scott Scott Wright
Wichita, KS

Hi Scott,
Looking at the image you've attached in your first post, you are attempting to edit Shadow Edit files that has not been created.

See the icon in the Library thumbnails, it's yellow. When the icon is green, that's when you can drag the file down to the timeline and edit.

Likely the issue is with your project and you've messed up because you've saved a sequence (project files) using shadow edit files - reopening the problem each time.

Let the shadow files get produced BEFORE you start editing any of them.
OR start a NEW project after unchecking Shadow File production in Preferences.

This is just a guess.

Dafydd

I didn't know about shadow files in PD12. I had recently installed PD12 on my old computer. When I saved everything to an external drive from the old computer I must have saved all shadow files.

I have let the shadow file be rendered in the library, with the icon turning green, and then placed it in the timeline. I still end up with the same issue. I have tried converting the file to MPEG4 and then put it in the library and timeline, but I still have the same problem. So, if I am working with only saved shadow files do I need to recapture all the video from the 8mm film? This is possible, but will be time consuming.

The original video files no longer exist. I may have one more place I had stored the video files, but I doubt that. I hope you can give me another option before I recapture everything.

Thanks,
Scott Scott Wright
Wichita, KS

Quote: I have just reinstalled PD12 on a Windows 8.1 computer. With a video in the timeline I am not seeing it in the preview window.

As you have a new O/S, it's possible that the PD renderer is incorrectly set. Worth a quick test...

Click START|RUN and in the search box type "regedit" (no quotes).
COMPUTER\HKEY_CURRENT_USER\SOFTWARE\CYBERLINK\POWERDIRECTOR12 (11, in that version)

Drill down to what you see in the attached image. Right click on the VIDEO RENDERER item and click MODIFY.
If it reads "VM9" change it to "VM7." Or do the opposite.

Click the X at the top-right of the window to exit the registry editor.

Thanks for responding Borgus1.

I have gone down to PD12, but when I click on each item listed below I can't find VIDEO RENDER anywhere. You said COMPUTER\HKEY_CURRENT_USER\SOFTWARE\CYBERLINK\POWERDIRECTOR12 (11, in that version) But what was I to click on
after POWERDIRECTOR12?

I am guessing you are on the right track with this, I just need a little more help. I did open your attached image, but in there I can't tell what you had clicked on either to get to where I need to go.

Thanks,
Scott
Scott Wright
Wichita, KS

Dafyyd,

I was able to find the video on a second computer I had put it on awhile back. It had not been saved as a shadow file, yet PD12 still won't show it in the preview window. I am hoping that Borgus1 has me headed the right direction. If you have any more ideas I would like to hear them.

Thanks,
Scott Scott Wright
Wichita, KS

Once the PD12 key is highlighted in the left pane, move over to the right pane and scroll down to the bottom.

Then

Select the VIDEO RENDERER key, right click on the item and click MODIFY. If it reads "VMR9" change it to "VMR7." Or do the opposite.

If it does not work, it is fully reversible.

Try not to make any other registry alterations in error, it may be terminal

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

I was able to make the change that you recommended Brogus1 but no luck. I imported brand new video into PD12 and I get the same result. I also tried things in PD11 to no avail.

I only changed VMR7 to 9 in PD12. Maybe I should have done it in PD11 as well?

Perhaps I will call Sony and see if they can help. I am not sure what else to do. I appreciate the help. I hope something can be found to fix this.

Scott Scott Wright
Wichita, KS

If no joy, I suggest leaving settings just as they were.

Also check for an updated video driver from the chip manufacturer's WEBsite.

If problems arise after install, roll back via Control Panel
|DEVICE MANAGER|VIDEO ADAPTERS|<your adapter>|DRIVERS tab.

Okay. I'll set things back the way they were. I will check on the drivers, etc. It worked fine and then I had an issue that I uninstalled PD12. I then had to download PD11 as I had deleted it as well and then couldn't find my CD. PD12 is an upgrade version of PD11. It was after this that I had my problems. Not sure if that tells you anything?

Thanks for your help and attempts at fixing this.

Scott Scott Wright
Wichita, KS

Quote: Okay. I'll set things back the way they were. I will check on the drivers, etc. It worked fine and then I had an issue that I uninstalled PD12. I then had to download PD11 as I had deleted it as well and then couldn't find my CD. PD12 is an upgrade version of PD11. It was after this that I had my problems. Not sure if that tells you anything?

Thanks for your help and attempts at fixing this.

Scott

Upgrade versions of Powerdirector must have the previous version installed, that you upgraded from.

That is mostly true for anybody's upgrade software.

You pay more for Full versions, but they never need a pervious version.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

This evening I discovered that when I removed PD12 and PD11, that evidently one or both weren't totally removed from the system before I reinstalled. Can't quite explain it all.

I have gone into regedit and removed all signs of cyberlink that I could find. I am now going to reinstall PD11 and then PD12 and see what happens.

Earlier, when I found these things out, in program and features PD12, or PD11, weren't listed,yet the icons were on the desktop and you saw that the program opened up by my attachment. So I don't know what was, or is going on, but hopefully these next steps will resolve it.

Scott Scott Wright
Wichita, KS

No luck on reinstalling PD11.

I noticed in Program and Features that PowerDirector ultimate, suite 2 is still there. Yet I have tried to uninstall it several times. When it starts the uninstall a window opens showing about 8 or 9 supporting programs and PD12 is listed. I have tried selecting all and then uninstall and I have tried selecting individual items, but nothing is removing this.

I went ahead and installed PD11. Near the very beginning an error window opened saying something about setup.exe file could not be created. Then the install continued normally.

Yet when I go to run it I have the same issues I have had from the beginning. I have attached 3 pictures. One of sample videos in the library showing one of them I had moved to the timeline. The video in the timeline still doesn't show in preview as a "whole." If the vertical timeline bar is over a certain point then PD11 will render just that small portion. If you start at the beginning of the video and hit play in preview then the video will be rendered piece by piece.

So I attached another picture that shows the video in the library and how it appears that the whole thing has been rendered.

The last attachment is from program & features showing the suite 2 still installed.

I am almost ready to call tech support and pay the money to get help. This is really a strange one to me, and I'm not sure what I did to screw this up.

I also had gone into regedit and removed everything I could find related to cyberlink. That's why I am also confused as to why Suite 2 is still installed?

Thanks for everyone's assistance on this. Please let me know if I should just call tech support.

Thanks,
Scott
















Scott Wright
Wichita, KS

Quote: No luck on reinstalling PD11.

There is CL Cleaner Software from Cyberlink that removes the Registry Keys and allows re-installation of Cyberlink products.

http://www.cyberlink.com/support/product-faq-content.do?id=16457&prodId=4&prodVerId=1052

Cleaner software for PD 12, 11, 10, 9 and earlier.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Thanks for sending this info to me. I ran PD11 first and then restarted. Then I ran PD12 and restarted. I did this sequence three times and still having problem removing Power Director ultimate, Suite 102 from Program & Features.

I went ahead and tried to install PD11. Last night when I reinstalled it I had the error window saying something about setup.exe could not be created. Now I am getting a different error message that I have attached. I just sent all this information to support via email. I am concerned that I may be at the point of reinstalling the OS. I hope not.

Thanks,
Scott Scott Wright
Wichita, KS

Scot61,

Thanks for the error message.

Error message means the file is not complete.

You have a corrupt installation file. If you downloaded that file you will need to download it again or contact Cyberlink support for a new download link.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.