I received a replacement bluray disk from amazon/lovefilm and the player is again not able to play "The Counselor" without visual distortions/artifacts! So there is definitely a PowerDVD issue! Please can you also investigate on this title "The Counselor"?

use the software decoder option in the settings. you have a strong cpu which can handle the strain. if it fails, i guess it is powerdvd

Sorry, where is the "software decoder" in powerdvd or in Windows?

powerdvd trutheater enhancements section under video or somewhere. sorry for being almost completely vague

Switched to software decoding but it does not help

Quote: Switched to software decoding but it does not help

i don't really know your specs. could you please tell me what youre running?

cpu/gpu/os/etc

my cpu thingy is this :

intel(R) core(TM)2 duo CPU e8400 @ 3.00ghz 3.00 GHz

i am running Windows 8.1

Turns out i already had trutheater enhancements set on. tried it with it off now too. Its still the same.

Quote: my cpu thingy is this :

intel(R) core(TM)2 duo CPU e8400 @ 3.00ghz 3.00 GHz

i am running Windows 8.1

Turns out i already had trutheater enhancements set on. tried it with it off now too. Its still the same.

you mentioned using powerdvd 12? personally that's the worst version i have used. maybe try a different version? meanwhile i'll read the entire thread. maybe i can find a solution

edit: your screen has a refresh rate of 59hz. can you change it to 60hz? my old ati didn't use optimal refresh rate either.

I have already upgraded to 13

Thanks for your help

sorted?

No. No change.

You're going to have to contact tech support. I'm waiting frozen bluray to be fixed. Join the party

Quote:

Quote: Switched to software decoding but it does not help

i don't really know your specs. could you please tell me what youre running?

cpu/gpu/os/etc

Quote: I have EXACTLY the same issue with The Counselor from 20th Century!

I bought the blu-ray disk in Germany via amazon lovefilm and there is NOT a single tiny scratch on it!

PowerDVD 12 Version: 12.0.3519.58
Player: LG BH10LS38 with latest firmware 1.3
OS: Windows 8.1 64 bit
Graphics driver: Latest AMD Catalyst driver for Radeon HD 5800 series

Hi KnickKnack,
we received the title "The Counselor" and we can playback the title in our lab.

The title indeed shows artefacts on certain positions (e.g. 00:11:53)

br
Michael Technical Support

Werde Facebook Fan

How about "The Man With The Iron Fists"?

I am happy to send you my copy if you are having trouble sourcing it.

Quote: Hi KnickKnack,
we received the title "The Counselor" and we can playback the title in our lab.

The title indeed shows artefacts on certain positions (e.g. 00:11:53)

br
Michael

Hi Michael,

good to hear that you are able to reproduce the issue!
I really hope cyberlink is working on a fix because I just
received another brand new 20th century fox blu-ray title
"The Secret Life of Walter Mitty" (but the german version!)
and it has exactly the same issues!

So it seems new 20th century fox movies use a new
encryption/encoding technology which powerdvd 12
is not able to play properly!

Is a bugfix in the works?

And what about "The Man With The Iron Fists"?! ?!?! I keep asking!

Any update on this issue?

Quote:

Quote: Hi KnickKnack,
we received the title "The Counselor" and we can playback the title in our lab.

The title indeed shows artefacts on certain positions (e.g. 00:11:53)

br
Michael

Hi Michael,

good to hear that you are able to reproduce the issue!
I really hope cyberlink is working on a fix because I just
received another brand new 20th century fox blu-ray title
"The Secret Life of Walter Mitty" (but the german version!)
and it has exactly the same issues!

So it seems new 20th century fox movies use a new
encryption/encoding technology which powerdvd 12
is not able to play properly!

Is a bugfix in the works?

I try to scan the bar code image, but my bar code scanner cannot recognize it..have this issue been solved?