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PowerDVD 13 won't playback mkv file
thxbest [Avatar]
Newbie Joined: Dec 11, 2011 02:44 Messages: 10 Offline
[Post New] Mar 04, 2014 17:39
PowerDVD 13 is unable to playback the mkv file.

The mkv file is running with VLC-Media player flawless but not with PowerDVD 13.

Is there any setting I can change?

Thanks for advice.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Mar 06, 2014 04:15
Hi,
sorry but without any Information nobody will reply to your post.

you may check our welcome thread:
http://forum.cyberlink.com/forum/posts/list/27714.page

greetings
Michael Technical Support

Werde Facebook Fan
markw [Avatar]
Member Joined: Feb 14, 2014 12:27 Messages: 74 Offline
[Post New] Mar 09, 2014 13:43
Hi Thxbest, you might also need to post the mediainfo report. Just to double check everything about that MKV media. Windows 7, i3, 4GB RAM.
thxbest [Avatar]
Newbie Joined: Dec 11, 2011 02:44 Messages: 10 Offline
[Post New] Mar 09, 2014 16:42
Hi markw. Attached system info + media info.

[Thumb - System info-2.jpg]
 Filename
System info-2.jpg
[Disk]
 Description
 Filesize
172 Kbytes
 Downloaded:
76 time(s)
[Thumb - VLC mkv media info.jpg]
 Filename
VLC mkv media info.jpg
[Disk]
 Description
 Filesize
148 Kbytes
 Downloaded:
89 time(s)
[Thumb - System info-1.jpg]
 Filename
System info-1.jpg
[Disk]
 Description
 Filesize
190 Kbytes
 Downloaded:
93 time(s)
M8R [Avatar]
Member Joined: Dec 31, 2010 18:41 Messages: 89 Offline
[Post New] Mar 09, 2014 17:07
Hi!
Your file uses 10 bits. This isn't supported by current hardware but only with software decoding. That's why VLC can play it. Try turning off hardware acceleration in PDVD but I have no clue if it is supported at all.
thxbest [Avatar]
Newbie Joined: Dec 11, 2011 02:44 Messages: 10 Offline
[Post New] Mar 09, 2014 17:39
Try turning off hardware acceleration in PDVD but I have no clue if it is supported at all.


Hardware acceleration in PDVD is off.... still no playback.

In VLC is hardware acceleration turned on and it can playback with no problems. That's weird!
M8R [Avatar]
Member Joined: Dec 31, 2010 18:41 Messages: 89 Offline
[Post New] Mar 10, 2014 02:51
Not really weird.
If a player can play a file somehow then usually it falls back to whatever mode necessary to do so. I just wasn't sure if PDVD is clever enough to do so, too.
Anyhow you can play the file with VLC and it's *not* a PDVD bug, just a missing feature.
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