The software wouldn't load my media libraries because two of my codecs became unactivated. It might be more than two, but I know for sure that the H.264 codec for importing mp4 files and the mpeg2 codec for importing vob files no longer work.
When I bought this software less than a year ago, the amazon.com description said that the Ultra package included these codecs. That's why I bought it. I tried re-regestering and re-activating the software and no luck. I found my old amazon receipt with the activation code. The software says registration and activation went ok, but the codecs still don't work.
I am very frustrated and don't know how to proceed. I submitted a trouble ticket with support but haven't heard anything back yet. I'll update here when I find anything out.
I really need to get going on this project though and was hoping someone here might know how to fix this problem.
Many thanks in advance.