Took Mastercard now problem and no one wants 2 know anything !!!

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MSDOT

Newbie Joined: Sep 17, 2007 09:46 Messages: 6 Offline

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Jun 16, 2008 10:41

I need some help, I purchased the update cyberlink in order to work with Vista, now had a problem 2 days later and had to do a restore which of course wiped it out of my pc, now have been trying over a week for someone to give me a link to download it agian, as I never saved it I just ran it and it never even worked, thats why I had to restore it, now I have nothing and paid for it and no one is doing anything, just telling me to call TYLand, well I cant affor to do that, please someone help me. because cyberlink wont. PLEASE PLEASE HELP Dorothy just wish when I ask a question I get a reply back about THAT QUESTION??????????????

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jun 18, 2008 12:27

Hi Dorothy,

You'll have a proof of purchase somewhere - and that could even be the credit card statement with a company name and reference. You need to provide this information to Customer Support.

How did you purchase the upgrade and when? Go look up your records. When you've found them, send me a PM to say you have. IMPORTANT: Quote this url in your PM: http://forum.cyberlink.com/forum/posts/list/3247.page

I will then contact you.

I will present the information to CyberLink.

Dafydd
[Moderator]

This message was edited 2 times. Last update was at Jun 18. 2008 12:30

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