I purchased and installed PD 11 shortly before PD 12 came available and am still learning how to use it.
I have Edited and Produced a couple of videos and had no problems.
However, I have now imported an MP4 video file (MPEG4 352x288 25FPS) and I'm having a problem when trying to Produce it after Editing.
Initially I did Produce an WMV file from the Edited MP4 file with no problems.
The problem arose when I tried to Produce the MP4 file in it's own format using the Intelligent SVRT process. The SVRT track showed completely red ie. that the complete video would have to be rendered which seemed strange to me. I decided to proceed with the Producing but soon noticed that the process was stuck on 1% rendered and showed no sign of progressing from this.
I tried to Cancel the processing but there was still no sign of the system responding.
I eventually had to use the Task Manager to close PD 11.
When I re-opened it I found that it would not Produce any edited video and ended up having to re-install the whole program onto my laptop again.
Unfortunately I tried to process the video again using a custom format that looks identical to the original format and after failing tried the SVRT again and now it looks like I'm going to have to re-install PD 11 all over again.
I have sent this problem in to Customer Support but I'm just wondering if anyone else on the Forum has encountered this problem.
My laptop is a Dell Inspiron 5720, running Windows 8.1 64-bit
Thanks,
Jim