Quote: I have internet, and i checked the firewal, but the downloader still cant download. it comes up retry and cancel buttons. what must i do to fix it?

It is a rare problem.

You may have to contact Cyberlink Support and get a direct link to the file.

http://www.cyberlink.com/support/index.html
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: I have internet, and i checked the firewal, but the downloader still cant download. it comes up retry and cancel buttons. what must i do to fix it?

Do not know if this is the case.
If you already did some updating before, Cyberlink Downloader application, recognizes and shows how full download.
To do so working again, you should change the download folder or rename the file you previously downloaded.
If the download begins and can not be avanca internet, local provider ...
Here always lowered at maximum speed 10 mb installed. AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Quote:

Quote: I have internet, and i checked the firewal, but the downloader still cant download. it comes up retry and cancel buttons. what must i do to fix it?

It is a rare problem.

You may have to contact Cyberlink Support and get a direct link to the file.

http://www.cyberlink.com/support/index.html

Initially, I was getting a download time for the update of 111 hours - yup, over 4 days. I tried again later on and it downlaoded the whole thing in a few minutes. Maybe try getting it at different times?