So I'm pretty frustrated, and would love to get some help. I've searched the forums, but have yet to find a response that solved my issue (s).
So, I've installed PD12 on my laptop (details below). My initial problem was when I opened it, I kept getting the cyberlink clqkernel.client 32 error for quicktime. I've searched the forums and did some troubleshooting. I made sure I had most recent quicktime version: I did. I uninstalled everything (PD and Quicktime) and reinstalled, using the quicktime exe from the software disc I bought, as suggested. No go. Still getting that issue.
Now, my second issue (which I'm assuming they are tied together), is that sometimes it won't even load for me when I try to open PD12. It does a quick hourglass, then nothing happens (I do see it sitting there in processes in my task manager, as if its open). But nothing.
So what I did was sign out as that user, created an administrator profile, and signed in with that. It opens! In fact, it didn't even get the clqkernel error. Works great, did a small project, moves pretty quick. But under my other profile, for some reason I always get that clq kernel error (stopped working etc ...). I think this is pretty key to the issue (that it works on one profile not on the other ... but can't figure out the difference)
So I go back to my normal laptop profile. Same issues: won't load most of the time, when/if it finally does, get the kernel error.
My laptop is a Samsung about a year old. i5 with windows 8 etc .. See attached. I read that I was to run the DXDIAG and I did, so below is what I got when I saved all. I also tried to find the button it suggests if I have 64 bit, but couldn't find it anywhere. Hope this is enough.
Ok, sorry so long!!! But any help would be GREATLY appreciated! (Oh by the way: also installed this on my Desktop computer. Its a build for music recording: Intel Core 2 Quad Q9550 2.83Ghz, Asus P5Q motherboard Intel P45, 4Gb RAM, etc ...) and it works!! There are certain functions that run really slow, and has frozen once or twice, but generally works) Not sure if that helps. Just trying to give as much detail as I can : )
Please help
Filename | DxDiagtdub.txt |
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Description | DxDiag tdub |
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Filesize |
86 Kbytes
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Downloaded: | 282 time(s) |
This message was edited 1 time. Last update was at Nov 09. 2013 19:13