InstallShield error 1628 during Director Suite 2 installation

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yankeefy

Newbie Joined: Sep 27, 2008 06:05 Messages: 5 Offline

Solved by

Nov 02, 2013 15:35

Hi, sorry for my english but im French

I have the following error during installation of Director Suite 2

I have Windows 8 Pro 64 bits

Can you help me please ?

Regards
Yves

PS : I have already installed PowerToGo 9 with no problem


Filename	director suite error 2.jpg	Download
Description
Filesize	180 Kbytes
Downloaded:	99 time(s)

This message was edited 3 times. Last update was at Nov 03. 2013 00:33

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Nov 03, 2013 07:56

Have you tried to install again?

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

yankeefy

Newbie Joined: Sep 27, 2008 06:05 Messages: 5 Offline

Nov 03, 2013 12:05

yes 10 times, it is always the same error !

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 03, 2013 12:12

I suspect a corrupt installation file or files.
Do you have a disc version, or download version of PD?
You may wish to gather your proof-of-purchase information in the event you need customer support.
This forum is almost all volunteers and we can only give "support" for general editing issues, any advice on "real" support has limitations.
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the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

Nov 03, 2013 13:28

Maybe the disc is broken, you should contact customer service or the store. ------------------------------------------------------------------------------------------------
PowerDirector 365