Media Suite 11 Ultra downloaded 10-20-13.
PowerDirector edit video will produce video, but not create disc. (Failure to burn)
Customer support last requested information from me on 10-23-13, no word since, no advice given
Product: PowerDirector HE3D 11.0.0.3230
PowerDirector SN: MES130513-02
Media Suite 11 SN: MES130513-02
Antivirus software: Kaspersky also malwarebytes
Discs used – Memorex DVD +R, 16x 4.7GB 120 min
Windows 7 home premium 64 bit
Other media on computer - Windows DVD maker
Tried:
Reinstall as download
Reinstall with disk
Reinstall with antivirus software off
Nvida geforce 6150se nforce 430 v 307.83 updates
Windows 7 home premium 64 bit updates
Attachments:
System log file - DxDiag.txt log file
Screen Shots – Error 1 "Please execute profile.reg first"
Screen Shots – Error 2 "Create Disc page initiation error"
Attachments pending:
Bus trace
Error report
Filename | DxDiag.txt |
|
Description | Diagnostic Log |
|
Filesize |
31 Kbytes
|
|
Downloaded: | 270 time(s) |
Filename | Error 2.png |
|
Description | Screen shot error 2 |
|
Filesize |
244 Kbytes
|
|
Downloaded: | 144 time(s) |
Filename | Error 1.png |
|
Description | Screen shot error 1 |
|
Filesize |
264 Kbytes
|
|
Downloaded: | 146 time(s) |
This message was edited 2 times. Last update was at Nov 02. 2013 18:46