Is this a desktop? Intel onboard graphics are hit or miss, so that might be a good place to start if it is a desktop. Even a good midrange graphics card should help. I believe the dxdiag.txt showed 4 core processor, so you shouldn't be struggling with HD unless it is a very high bitrate.

I don't knwo what you have tried, but you may want to make sure QuickTime is installed and up to date. Did you do anything unusual like install PD on a different drive than C? __________________________________
CORNBLOSSOM

I have it on a laptop..im going to check with the quick time asap, and I installed it from online thanks for responding. I really don't know what to do..i had it on very weak lap top years ago and it was cyberlink pd 9 and it worked a lot better than this 1 on a stronger computer. rob

I just don't get it. I have a laptop similar to yours and it runs pretty good. I wish I could be more help. There must be something we are missing.

It's a longshot, but maybe run the PD 12 trial and see if it works Ok. That won't tell you much other than whether or not it is the computer or your install of PD 11. __________________________________
CORNBLOSSOM

Had a look at your DxDiag from your older thread.
Your Intel graphics drivers are from 2012.
Go to Intel and update them.

Also when editing try:

Disconnecting from the internet
Turn off following:

1.) Anti-Virus
2.) Firewall

3.) Automatic Defragmentation
4.) Superfetch
5.) Indexing
6.) Drive Compression

Rob



PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

I went to intel and it found drivers but it continues to say my device does or is not supporting.

i dont have an ani virus bc i just use this laptop for videos. I really dont know much about the other things you mentioned or how to find them to off. rob

I had the same problem with intel graphics. They say there is a newer version, but it won't work on your system and they recommend you go the the computer manufacturer. Then, the computer manufacturer never updates the graphics driver. Just one of many reason I no longer use Intel, but that's story for another day. __________________________________
CORNBLOSSOM

so I was able to update on the hp site and update quick time but the play back is still horrible. I just dont know what to do and I have several projects to finish. Im thinking about going back to adobe is there anyway cyberlink refunds products that just dont work? rob

Quote: Is there anyway cyberlink refunds products that just don't work?

http://www.cyberlink.com/support/faq-content.do?id=2317

is there anything else I can do to improve the performance of cyberlink on my intel corei5 at this point I cannot even play 12 seconds of playback in the lowest quality even without effects being added..Can I unistall it and install it back or something. I still need help...(Video Editor) hurting my business bad rep for cyberlink as of now. I had cyberlink 9 years ago still no improvement! rob

Complete uninstall and install would be the next thing I would try. __________________________________
CORNBLOSSOM

Will it save or delete the current project that im working on rob

Quote: Will it save or delete the current project that im working on

It should not.

Project files are saved in the User area if you have not changed where you are saving the Project.

I recommend that you Save Project As, save your changes as 001.pds, 002.pds and so on.
you can create a project working folder and copy all of your project assets in the one folder including the PDS files.

Project managment part 1:
http://www.youtube.com/watch?v=FAOnn8g0C_o

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.