On loading Ultimate Suite i get the above error message. I have read quite a few of the other threads relating to this issue and have seen a lot of common patterns. My issue is possibly similar and i have tried a lot of the many mentioned suggestions. I am not too sure if its the same issue but whereas this error message comes up upon opening ultimate suite, although it mentions it will close the program, mine doesn't. I can do the normal things, import files edit video,import audio, edit audio etc...but when it comes to 'produce' the final product, the program just stops and i have to close the program. It doesn't give me any error messages or any options..it simply just stops. I have been communicating with the support team for the last couple of weeks and they have mentioned the usual responses which i have read through this forum. I don't know much regarding computers or software but i am sure that the above mentioned error is contributing towards this problem. I may be wrong. I un-installed, re-installed, deleted quicktime, updated quicktime, used clcleaner and many more things which tech support have asked me to do and also other things as mentioned through these forums. A previous thread i have just read was locked and a few of the ideas related to this error were about moving files from the ssd drive to the main drive i think. I get lost a little with this, and a few people mentioned that it wasn't successful all of the time. I am still waiting for tech support to come back with another solution, hopefully in the next couple of days. I also had installation problems which i have read has been a problem for others so i decided to download and try out the trial version of p/director 12. It installed ok but gave me the same kernel error message and the produce function failed to work so the issue was exactly the same. I am of the conclusion that it must be an issue with my system. I am operating on windows 8. I will enclose a dxdiag for you to see my spec. I am sure it is above the required spec to operate this program so i don't think that is an issue. If anyone has any further ideas i would much appreciate your help. If you require any further information from myself then please ask. Many thanks in advance for your response(hopefully lol). Lee.
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