I would like to join multiple AVCHD clips captured from my Sony HDR-SR11 HD camcorder in 1920x1080 resolution and Dolby Digital 5.1 audio without re-rendering. When I add a few clips in the timeline and view the SVRT information it informs me that 100% of the audio and video needs rendering because the clips are different from the production format. The TV format is set at NTSC, The production format is MPEG-4 AVC and profile is AVCHD 1920x1080. When I check the dissimilarity dialog box the Coding parameters is checked.
This is the response I received:
Thank you for contacting CyberLink Online Support.
We understand your concern related with joining multiple AVCHD clips captured from my Sony HDR-SR11 HD camcorder in 1920x1080 resolution and Dolby Digital 5.1 audio without re-rendering.
We regret to inform you that it is not possible and you have to produce the complete file once again.
We deeply regret for the inconvenience.
My response:
Sorry but that's not an acceptable response. Please explain to me why it can't be done since it's possible to use SVRT for all other formats. That's one of the main reasons why I purchased your software.
Their Response:
Thank you for contacting CyberLink Online Support.
We understand your concern related with joining multiple AVCHD clips captured from my Sony HDR-SR11 HD camcorder in 1920x1080 resolution and Dolby Digital 5.1 audio without re-rendering.
We wish to inform you that PowerDirector only works with 1024*768 resolution. Please follow the link:
http://www.cyberlink.com/multi/products/require_4_ENU.html
We deeply regret for the inconvenience.
Are you kidding me?
Is this the type of technical support I'm going to receive from this company?