I upgraded from PD 10 to PD 12. I am able to work, edit, and save a project with PD 12 up up until I try to produce a video (click the produce button on main menu). At that time, PD 12 shuts down and displays the PDR12.EXE has stopped working error. Here is my part A and B.
Part A: version 12.0.2027.3
Part B: see attached dxdiag file
I also updated my video drivers, ran CCLeaner, checked for the latest version of Quicktime, even installed updated video codec pack and still crashes (error message PDR12.exe has stopped working, send report) when trying to produce any movie (tried using AVI, WMV,MP4 source files) . The Weird thing is there is NO error event in the Windows event viewer when PD12 crashes.
Also now having same problem with my older PD10 install that was working fine up until I upgraded to PD12. I am thinking of uninstalling both, rerunning CCLeaner registry fix and then trying to re-install PD12 only
Update from support (9/8/13)...they wanted windows event log and process dump from task manager, but no event log created and process kills itself when PD12 crashes. Sent them DXDIAG.TXT. Waiting to hear back from them.
I have a Win7 -64bit PC. 8 GB RAM, intel i5 CPU @ 2.90 GHz.
I have also submitted a support ticket, waiting for their response and update. Thank you
Filename | DxDiag-win7x64bit.txt |
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Description | dxdiag file |
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Filesize |
30 Kbytes
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Downloaded: | 338 time(s) |
This message was edited 1 time. Last update was at Sep 11. 2013 17:46
Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz (4 CPUs), ~2.9GHz, * Gb RAM
AMD Radeon HD 6450