I hope my information supplied will help some one to solve this Issue when PD-11 Deluxe software shuts down soon after I initiate the software.
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1. Which operating system do you use, W8, W7, Vista, XP?
Windows 7 Professional 64 Bit
2. Which version of PD, See Part A below
Power Director 11 Deluxe
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)
?
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment. Select "Post Reply > Attachments"
?
5. A detailed step by step description of the problem. See Part D below.
1. From my DeskTop, double click CyberLink PowerDirector 11
2. Program opens and then it shuts down but leaving this Issue box (please see attached Zip File).
3. I have downloaded every Patch offered and this still happens
4. The same Issue occurs on my Son's computer that is Windows 7 64 Bit
5. This Issue does not happen on my Daughter's computer and she has Windows XP 32 Bit
6. What anti-virus solution is installed on your PC?
I use Trend Micro Titanium anti-virus solutions
7. What codec packs installed if any?
?
8. What other video editing programs are installed - just in case there is a software conflict?
Windows Live Movie Maker (I do not use this.)
9. What burning software is installed on your PC?
Windows Media Player
10. What type of blank disk was used, if you have a burning create issue (give the error code if any)?
N/A
11. What background processes / programs are running (especially important for problems with the burning) on your system? Ctrl+Alt+Delete will bring up Task manager and it'll list all applications running.
None
12. Provide the dxdiag log file as an attachment, see [bPart B below. This is essential information and should be provide when you need help from members.
Please see Attachment
13. Supply a screenshot of the Edit Workspace, full screen image to show us what you're doing and the image also gives us vital data. See Part E & F below.
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Respectfully,
R. Greg R.
Filename | DxDiag with Screen Shot.zip |
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Description | DxDiag Zip File with Screen Shot |
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Filesize |
470 Kbytes
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Downloaded: | 312 time(s) |