Invalid CD Key

Gary

Newbie Joined: May 03, 2008 21:36 Messages: 1 Offline

Solved by

May 03, 2008 23:50

I purchased the Power DVD Ultra, downloaded it as instructed, recieved my confirmatons via e-mail, and recieved my CD Key for activating the product. However, everytime I enter the Key, to try and activate the program, it gives me a message that my CD Key is Invalid. I find it frustrating to purchase a programthat for some unknown reason isn't allowing activation with it's assigned CD Key.

RobertJ/OZ

Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

May 04, 2008 03:37

Hi Gary,

Contact Technical Support
http://www.cyberlink.com/english/cs/support/form/index.jsp

Fill in the form and attach a copy of your confirmation email, they should then give you a new key

This appears to be an ongoing issue with Power DVD

Regards

Robert

This message was edited 1 time. Last update was at May 04. 2008 03:40

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Raphael

Newbie Joined: May 03, 2008 14:24 Messages: 6 Offline

May 04, 2008 17:09

As I have the same issue (plus another one, but that's another story), I'm interested. I didn't find it very easy to join Cyberlink (or is it Element 5 for these invalid keys questions??)

The link you're providing is sending us back to Element 5 when we choose Lost CD Key. Could you please let me know if this is correct, or should I choose another category?

(Sorry to be dumb...)

Christer

Newbie Location: Sweden Joined: May 04, 2008 15:57 Messages: 3 Offline

May 04, 2008 17:53

I also hawe the same problem with invalid CD Key on Power DVD 8 Ultra.
I,m posting mine to support tonight as an error.

Mark

Newbie Joined: May 04, 2008 17:52 Messages: 7 Offline

May 04, 2008 18:14

I'm also very angry that this activation problem is occuring. This is a fraudulent business practice and I'm about ready to have my credit card company reverse the charges. This is total nonsense for a software company.

REUBEN

Newbie Joined: Nov 18, 2006 19:19 Messages: 1 Offline

May 04, 2008 21:33

WHY DON'T THEY STOP THIS ONLINE ACTIVATION AND JUST GET ON WITH THEIR OLD STUFF? IT'S RATHER COLLAPSING THE BUSINESS INDUSTRY AS A WHOLE. IF ANY ONE HAS A NEW PRODUCT KEY THAT WORKS SHOULD PLEASE EMAIL IT TO ME

This message was edited 2 times. Last update was at May 04. 2008 21:35

Urs

Newbie Joined: May 05, 2008 03:26 Messages: 1 Offline

May 05, 2008 03:35

same situation here: bought it two days ago. windows firewall deactivated, nevertheless this online activation does not work. No answers neither from element 5 nor from cyberlink.
It's absolutely annoying - all of us - including me - we should really stop buying software which requires (online) activation!

Corey

Member Joined: Jan 09, 2007 15:50 Messages: 65 Offline

May 06, 2008 22:43

I have migrated to WinDVD9, no issue registering, no problems with HD DVD / Blu Ray support. Great product and stable.

Cyberlink is a sub par product and it's a shame that after two years now since 7.x Ultra people are still beta testing their products.