Hi there -

If you still have the original installer files on your desktop, you can simply transfer them (via USB device) to your new laptop, saving download time.

Product keys are in Manage my Products at https://membership.cyberlink.com/prog/member/service/manage-product.do

If you purchased the Extended Download Service, you can re-download for up to 12 months. If not, you'd need to contact Customer Service https://membership.cyberlink.com/support/customer-services.do

Cheers - Tony


Copy/Paste:

Extended Download Service

Software problems are often caused by system crashes, whether from a computer virus or any other bug.

In case you didn't create a backup of your hard disk, you risk to lose your downloaded software. To avoid such a loss, you can protect your downloads easily with our Download Guarantee.

By purchasing the Download Guarantee, you are able to download your software again for up to one year from the order date.

Please note the following: The Download Guarantee enables you solely to reinstall a replacement copy of the purchased software onto your computer.

The Download Guarantee is only applicable to software that has been purchased in conjunction with this service.

The use of the software downloaded in conjunction with the Download Guarantee is subject to terms, conditions, and restrictions of the End User License Agreement of the software.

How to use the Download Guarantee: The Download Guarantee enables you to re-download the purchased software for up to one year from the order date. Please click the "LOGIN-LINK", that you received together with your order confirmation e-mail, enter your account data and enter the "Download" area. There you will find your software to re-download it.

Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

thanks, I cleared out all download files as my pc ran out of space I will contact customer service

Not heard back from them yet. But I did find a word document that had the product key in it and some other information.

Anyone have any idea where I might go to re-download?

Could I download a trial version on the new PC and then put in the product key to get a full version??

Quote:
Could I download a trial version on the new PC and then put in the product key to get a full version??

Unfortunately, it doesn't work that way. Trial versions cannot be registered.

Well it is my fault i moved the files to an external drive that then stopped working.

But I just bought a $2,000 laptop because PD11 will not work correctly with my Duo Core, 8GB, W7 machines.

And I cannot use it for its purposes. I have written customer service and tech support more than once, and received no reply as of yet.

I have until this afternoon to get this working or I will lose a contract worth thousands of dollars.

So in about 60 minutes I will be writing off my purchase of PD11 as a business loss and purchasing another video editing program.

It will most certainly not be from Cyberlink.

Hi tspnyc2013 ,
Please make sure you have checked your support ticket - followed up on the support site.
You have checked emails received from CyberLink have not gone to "Trash" in your mailer.
You have ensured you gave the correct information to support: Contact details, Order number and date of purchase.
You can only then wait for a response. PM sent

Dafydd