Tina999: burning error code 3EB130783
1. Which operating system do you use, W7, Vista, XP?
W7
2. Which version of PD, See Part A below
PD 11 Ultimate Suite - 11.00.302.6
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)
SR VDE130529-01
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment.
1920 x 1080 / 60 i AVCHD video shot by my Sony NEX FS-100U videocam
5. A detailed step by step description of the problem. See Part D below.
1) Burning unsuccessful - Error Code 3EB130783
2) then, after I changed a 3D title to 2D, and burned as mpeg-2 at 780 x 420 / 60i at 8 fps I got a Burned Successful, but dvd would not eject -
3) then I requested 2 copies, so 1st ejected but computer could not read it when I reinstalled to check on it
6. What anti-virus solution is installed on your PC?
Windows Defender?
7. What codec packs installed? See PD's Readme html file - everything that came with the download, not sure where to locate that info
8. What other video editing programs are installed - just in case there is a software conflict.
Roxio 11, Windows Media Player which came with computer
9. What burning software is installed on your PC?
Roxio, Cyberlink whatever it's called that came with Power Director 11 Ult Suite
10. What type of blank disk was used, if you have a burning create issue?
Verbatim DVD-R 4.7 g 16x
11. What background processes / programs running (especially important for problems with the burning)?
not sure what you want - I have Windows 7
12. Provide the dxdiag log file as an attachment, see Part B below
How to I make an attachment? Tina999
CyberPower Inc Windows 7
Intel (R) Core (tm) i7-4770K cpu @ 3.50 ghz
64 bit op sys - 32.0 GB RAM