Trying to install PowerDirector 11

joebiv318

Newbie Location: NEPA Joined: Jun 30, 2013 21:47 Messages: 12 Offline

Solved by

Jun 30, 2013 21:58

Hello this is my first post and as you can guess new to PowerDirector. I bought a box copy of PD11 and when I install from the disc everything seams to go ok till I try to "open" the program once its all done installing. I'm getting a box with a message that says..."The application has failed to start because its side-by-side configuration in incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail"
I have no idea what this means? I uninstalled everything and reinstalled and got the same out come. I hope some one can help, I pretty excited to get playing around with this!!! thanks ASUS windows 8 64b, Ci7 3.40G, 1TB, 4Gx2

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Jun 30, 2013 23:39

Quote: "The application has failed to start because its side-by-side configuration in incorrect.

For starters, read this ... http://www.cyberlink.com/support/product-faq-content.do?id=12813&prodId=4&prodVerId=-1
This also may help ... http://tinyurl.com/3vlvhcr

This message was edited 1 time. Last update was at Jul 01. 2013 00:23

the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

Jun 30, 2013 23:45

Looks like your Visual C++ runtime is broken, you can try to reinstall it, CyberLink has a FAQ for that:
http://www.cyberlink.com/support/product-faq-content.do?id=12813

This message was edited 1 time. Last update was at Jul 01. 2013 02:32

------------------------------------------------------------------------------------------------
PowerDirector 365

joebiv318

Newbie Location: NEPA Joined: Jun 30, 2013 21:47 Messages: 12 Offline

Jul 01, 2013 05:46

So after searching the internet for a bit and reading over these post I just did a "restart with updates" and it "fixed" it on its own. This is a brand new, windows 8 computer and is very difficult to navigate especially for someone who is not the best with computer issues! lol Thanks for the replies, I'm sure I'll have some more questions in the future. ASUS windows 8 64b, Ci7 3.40G, 1TB, 4Gx2

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Jul 01, 2013 08:26

Joe,

To help tame Win8 until you get used to it try Classic Shell which is free and restores the Start button and menu like Win7.

http://sourceforge.net/projects/classicshell/

Click the green download link.

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Jul 01, 2013 09:28

Quote: This is a brand new, windows 8 computer and is very difficult to navigate especially for someone who is not the best with computer issues!

Windows 8.1, in essence Win 8 service pack 1 on steroids, will make navigation a bit easier. The preview is available now, but it's best to wait until final release. Don't expect the relative convenience of Win 7 to return though; 8.1 is still a split-personality. ^_^