Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » PowerDVD (previous versions)
  • Recent Topics
  • |
  • Register
  • |
  • Login
CD Key doesn't work
Robert [Avatar]
Newbie Joined: Apr 15, 2008 16:08 Messages: 4 Offline
[Post New] Apr 15, 2008 16:14
I just bought Power DVD 7 Ultra from Amazon but my CD Key doesn't work. It states that it is incorrect. Yes, I did type it in carefully and multiple times. I already opened a case with the support but now they want to know all kinds of stuff which is totally unrelated to my support question and which I am not willing to answer. One this I noticed is that above the key it says "PowerDVD 7" not "PowerDVD 7 Ultra" which kinda struck me as odd...

Anyone else having problems with their serial/key? Should I just contact Amazon and ask for a refund?
Robert [Avatar]
Newbie Joined: Apr 15, 2008 16:08 Messages: 4 Offline
[Post New] Apr 15, 2008 17:17
Okay, I went through the trouble answering the questions. I have also attached copies of the invoice and digital photos of the power dvd cd, manual and box. When I press submit I am always being redirected to "http://www.cyberlink.com/english/cs/support/form/lostcdkey.jsp". WTF! This is driving me crazy, I have done that 3 times now. I am so angry right now....
CLD [Avatar]
Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline
[Post New] Apr 16, 2008 02:29
Dear Robert,

I have sent you a private message, please check.

David
Terry [Avatar]
Newbie Joined: Apr 23, 2008 09:36 Messages: 2 Offline
[Post New] Apr 23, 2008 10:02
I recently purchased a copy of Power DVD Ultra but the CD Key that I have with the software is not recognized and I have tried three times with no luck.

Please could some one advise me on how to get the correct CD Key.

Thank You

Terry Macavoy
Robert [Avatar]
Newbie Joined: Apr 15, 2008 16:08 Messages: 4 Offline
[Post New] Apr 23, 2008 10:09
Hi Terry,

I had the same issue. I just sent a couple of emails to the support and eventually got a new CD key (took them almost 2 weeks). The "quickest" way is to send an email with a description of your problem. Attach a digital photo of the CD and box of the PowerDVD version you've purchased.
Terry [Avatar]
Newbie Joined: Apr 23, 2008 09:36 Messages: 2 Offline
[Post New] Apr 23, 2008 11:44
Do you have the link as to where to send the information in question save me time to go hunting for the link.
Terry.
Powered by JForum 2.1.8 © JForum Team