I paid...Where is my software ??

Derek

Newbie Joined: Apr 13, 2008 22:46 Messages: 1 Offline

Solved by

Apr 13, 2008 22:56

po# 199254995

Very efficient at billing my credit card.

No so much giving me a product. Notice says "an error occurred during the generation of your license key. We will contact you within the next 24 hours by email...."

If there is a delay in providing me the product, I expect a there to be a delay in taking my money. It's why I bought this on line.

Please advise. Thank you.

NigelS

Newbie Joined: Apr 13, 2008 05:39 Messages: 11 Offline

Apr 14, 2008 12:18

Yes the exact same thing happened to me as well this weekend - an error has been encountered generating a license number.

They state they will contact me within 24 hours by email to "provide the necessary information"; but the time is almost up, and so far I have STILL had nothing.

Are you listening Cyberlink?

I would like access to the product I have paid for!!!

NigelS

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Apr 14, 2008 22:56

Derek,

I sent your PO number to right person, so hopefully you should have your link and activation code by now.

Nigel,

This forum is not for customer support purposes, as it states on the first page. So no, CyberLink is NOT listening (or reading) on this forum. Please contact technical support immediately with your information and it will be rectified right away.

David

This message was edited 1 time. Last update was at Apr 14. 2008 22:59

NigelS

Newbie Joined: Apr 13, 2008 05:39 Messages: 11 Offline

Apr 16, 2008 12:57

YEah well, not much response from the official Tech Support route either - 2 days and they still haven't replied to my "Inquiry"

Nigel

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Apr 16, 2008 21:21

Nigel,
I sent you a private message. Please read.

David

Glenn

Newbie Joined: Aug 26, 2008 01:05 Messages: 1 Offline

Aug 26, 2008 01:44

I've been searching this forum trying to find the secret handshake needed to obtain a download link and activation key for a purchased powerdvd 8 upgrade from 7.0.

I got the same error message as Nigel regarding an error has been encountered generating a license number. No email received within 24 hrs from cyberlink.

When I check my order details on the cyberlink customer care center it displays two reference numbers:

225392755

300251233

I have sent inquiries via the member area of the cyberlink website and via email to the isales email address. The member area indicates there are no inquiries on my member account. There has been no response from my emails to tech support, either.

All I need is the link for downloading my purchased upgrade and the corresponding activation key. I've been using PowerDvD since 5.0.

Can anyone give me some guidance on how to obtain this ?

Thanks.

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Aug 26, 2008 01:53

Hi Glen,

I sent you a private message...please check.

Thanks

David