Quote: Videos, photos, titles, or any media show as a blank green screen when dragged to the timeline, when using the "high" quality preview. The sound plays, but the timeline does not move. When I switch to medium quality, it works. However, high quality is fine in the media window, just not on the timeline.

I have an Asus laptop, 16 GB RAM, Nvidia Geforce graphics card, 1924 resolution screen, brand new. I updated the Nvidia driver a a couple of days ago, directly from their website, but it still gives the same error. I also updated QuickTime.

Note that nothing, not even a still image (with the default 10-second play time) works properly on the timeline. Just the green screen when in high quality preview resolution.

Hi Mark1510,
Please provide some additional information.
1. Diagnostic data as described in Part B: http://forum.cyberlink.com/forum/posts/list/24771.page
2. Product information, Part A: http://forum.cyberlink.com/forum/posts/list/24771.page

Green screen is a result of one or more of the following.
1. GPU drivers are out of date.
2. Updates for your OS and manufacturers haven't been applied (Examples: Microsoft OS updates, Dell Computer updates).
3. Your computer lacks the decoding codecs for your files (unlikely though you may just have a corrupt installation).
4. Does your system have Windows Media Player installed?
5. PDR11 Updates haven't been applied.
6. QuickTime may need to be uninstalled/re-installed to overcome corrupted files.

At the moment I'm guessing. Please supply the diagnostic and see if we can spot something.

Dafydd

Thanks for the suggestions.

It turns out that I followed the advice from another post in this forum, and switched from VMR7 to VMR9 in the registry and it worked!

I do, however, have both Quick Time and Windows Media Player installed, although I did update Quick Time before the fix above and that did not help. Does Windows Media Player also cause some problems?

Hi Mark1510 ,
Ahhh, the registry hack. Good to know that one still works. It was initially intended to help with screen capture...
Dafydd