Hi,
you may post more info that can help to understand your setup.
http://forum.cyberlink.com/forum/posts/list/16915.page

thx
Michael Technical Support

Werde Facebook Fan

hi micheal here are the following details.

Powerdvd 10 ultra full version (mark II 10.0.523.54

powerdvd SR Number: DVD130419-01

Powerdvd TR number : TR130425-015

Operating system : Windows 8 pro x64

Admin restrictions are off

Used VGA : GTX460

Driver version : 320.18

Audio device : HD definition audio

Audio driver : 6.2.9200.16497

Audio settings : Optical while using projector, HDMI raw to onkyo tru-HD, DTS-MASTER device

Used ODD Drive: Lg HL-DT-ST BDDVDRW GGC-H20L

Displays : Acer projector H5360, 47" LG model (47LM640T-ZA)

Display connection : HDMI on both devices

Display refresh rate : Acer H5360 720P 120Hz 3d mode (NVidia 3d Vision) 47LM640T 1080p 24 hz (3d mode) 60 hz (normal mode)

Single or dual monitor : Single monitor

Details of 3d setting in powerdvd : General (left eye first) , Source (auto detect) , Display device (auto detect)

What AV do you use: none (with exception of windows own firewall) as its a dedicated HTPC limted internet access.

Which internet browser do you use : Internet explorer 10

Do you use virtual ODD : No


Issue description.

When I try to initiate 3d mode a screen pops up saying that it is unable to initiate 3D and to try and select a different 3d source.

I have tried reinstalling graphics drivers via a clean install and with NVidia ir emitter plugged in. I have also tried teinstalling powerdvd 10 with all updates but same thing happens.

I have tried several 3D Blu-Rays , avatar 3d, Titanic 3D , Tron 3D .

These titles worked previously , 3D mode works for games and other software that uses 3d mode. Powerdvd 10 is the only software not initiating 3D.

Hi,
can you please perform the following steps and report back:

0. install latest NVIDIA release driver (no beta driver please)
1. remove all displays
2. only connect the 3D vision device (Acer H5360) via HDMI (direct PC > Beamer)
3. connect the V emitter
4. run through the NVIDIA 3D vision Setup in NV system control panel
5. run PowerDVD 10 and check the 3D pages - what device is detected (3D Vision?)?

please post the BD/3D advisor log of your platform
please post the DXDIAG

br
Michael Technical Support

Werde Facebook Fan

sorry for late reply been away .

I have done all of the above here is the advisor debug attached

I also tried powerdvd 13 via the trial and it worked fine although the 3d bluray video is stuttery at times.

I also note I have tried a full system format and clean install and same problem happens. Computer 3d is fine, powerdvd 10 ultra wont initiate.