Crashes when importing .avi files

Jackjt8

Newbie Location: uk Joined: Jan 27, 2013 09:54 Messages: 34 Offline

Solved by

May 11, 2013 11:21

If i try and load any .avi file into PowerDirector 10 now it crashes it. Didn't happen before. The only thing which has changed is I've installed 2 new games... but I've done that in the past without any problem.
Extra note: My PowerDirector has had troubles in the past which fixed them self just as randomly as they occur... (YAY! -_

1.) I have the latest patch installed: 10.0.0.2231
2.) I have the latest graphics card Drivers from Intel
3.) I have more than enough space on my HDD
4.) I am logged in as Admin.
5.) I have Reinstalled Quicktime and PowerDirector.
6.) I am using windows 8 and you guide on finding the logs is outdated.
7.) DxDiag: http://pastebin.com/87FbXjjX
8.) Can you convert the .avi? No, Windows Movie Maker (Live) Doesn't work and these other converters take too long to even do anything.
9.) Have you tried compatibility mode? Yes. No luck.
10.) Firewall? Comodo in game mode (Means it won't interfere)
[Edit]
11.) This .avi is a Fraps output. It use to work fine.
12.) Yes .mp4's work fine... Just another .avi issue.

This message was edited 1 time. Last update was at May 12. 2013 06:06

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

May 11, 2013 16:30

What is to source of your AVI, is it a Screen capture from FRAPS? If FRAPS, use the stereo audio capture option and keep the bit rate to about 28 Mbps or less.

Use MediaInfo to find the parameters of the AVI file.

http://mediainfo.sourceforge.net/en

Best option is to use one of the many file converters.

Install the latest K-Lite Codec pack would allow Windows Media Player to play the AVI...Maybe.

A shot in the dark, just guessing.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Jackjt8

Newbie Location: uk Joined: Jan 27, 2013 09:54 Messages: 34 Offline

May 12, 2013 06:03

Quote: What is to source of your AVI, is it a Screen capture from FRAPS? If FRAPS, use the stereo audio capture option and keep the bit rate to about 28 Mbps or less.

Use MediaInfo to find the parameters of the AVI file.

http://mediainfo.sourceforge.net/en

Best option is to use one of the many file converters.

Install the latest K-Lite Codec pack would allow Windows Media Player to play the AVI...Maybe.

A shot in the dark, just guessing.

Yes, it is fraps... i forgot to mention that before... But i have no audio on this video... i didn't need it and i usually record and edit no trouble without it...
You can find the parameters of any file by right clicking and going to "Details."
But as i said: "Can you convert the .avi? No, Windows Movie Maker (Live) Doesn't work and these other converters take too long to even do anything." Meaning I'm not wasting 5 hours to let it convert itself... That will take editing time up too much.
I can play the .avi no problem! I have VLC and Media Player Classic which both work fine. It's just PD10 which crashes.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

May 12, 2013 11:41

FRAPS and Powerdirector has issues.
Multichannel audio, and super high bit rate is a big problem for Powerdirector.

http://forum.cyberlink.com/forum/posts/list/19905.page

http://forum.cyberlink.com/forum/posts/list/23293.page#125320

Multi Channel Audio: It makes a difference.
http://forum.cyberlink.com/forum/posts/list/24072.page#130695

It is easy to set the parameters in FRAPS to values that is not a problem for Powerdirector.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Jackjt8

Newbie Location: uk Joined: Jan 27, 2013 09:54 Messages: 34 Offline

Jun 07, 2013 08:17

Quote: FRAPS and Powerdirector has issues.
Multichannel audio, and super high bit rate is a big problem for Powerdirector.

http://forum.cyberlink.com/forum/posts/list/19905.page

http://forum.cyberlink.com/forum/posts/list/23293.page#125320

Multi Channel Audio: It makes a difference.
http://forum.cyberlink.com/forum/posts/list/24072.page#130695

It is easy to set the parameters in FRAPS to values that is not a problem for Powerdirector.

First off, it's been set to Stereo sound, meaning it only has two channels... Well the video in question had 0 as it had no sound.
The super high bit rate wasn't a problem prior to that date, it just started to occur with no bases.

Well tell me something, why does this issue also effect .mp4 files created from a phone which, along with .avi created from fraps, could be edited before with no issue. It seems these issues just arise with no bases and most seem to then magically get fixed. Both your reasons might have proof but for it to also effect videos with low bitrates and stereo just makes them null and void.
The only issue i can see is Windows 8... There are just too many issues like this which simply can't be explained, other then... what if PowerDirector 10 doesn't support Windows 8?

Set the parameters in Fraps? I'm sorry but i think i missed the part of Fraps where you can set bitrate.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jun 07, 2013 18:23

Jackjt8,

I do not use Fraps, so I do not know the guts of the program, I do know from many posts in the Powerdirector forum on various versions of Powerdirector that Fraps can generate frame rates in the hundreds Megabits per second. Powerdirector cannot handle more than around 30 Mbps.

The audio problem arose in Powerdirector when Fraps did a multi-channel audio profile that Powerdirector did not know.

Well tell me something, why does this issue also effect .mp4 files created from a phone which, along with .avi created from Fraps, could be edited before with no issue. It seems these issues just arise with no bases and most seem to then magically get fixed. Both your reasons might have proof but for it to also effect videos with low bit rates and stereo just makes them null and void.
The only issue i can see is Windows 8... There are just too many issues like this which simply can't be explained, other then... what if PowerDirector 10 doesn't support Windows 8?

I do not know of PD10 works in Windows 8, PD 11 does.

As to the Phone MP4 files, there is a problem with some phone video, not all phones have that problem.

Any time a manufacturer goes with their private profile, we have trouble.

This message was edited 2 times. Last update was at Jun 07. 2013 18:25

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Jackjt8

Newbie Location: uk Joined: Jan 27, 2013 09:54 Messages: 34 Offline

Jun 08, 2013 05:05

Quote: Jackjt8,

I do not use Fraps, so I do not know the guts of the program, I do know from many posts in the Powerdirector forum on various versions of Powerdirector that Fraps can generate frame rates in the hundreds Megabits per second. Powerdirector cannot handle more than around 30 Mbps.

The audio problem arose in Powerdirector when Fraps did a multi-channel audio profile that Powerdirector did not know.

Well tell me something, why does this issue also effect .mp4 files created from a phone which, along with .avi created from Fraps, could be edited before with no issue. It seems these issues just arise with no bases and most seem to then magically get fixed. Both your reasons might have proof but for it to also effect videos with low bit rates and stereo just makes them null and void.
The only issue i can see is Windows 8... There are just too many issues like this which simply can't be explained, other then... what if PowerDirector 10 doesn't support Windows 8?

I do not know of PD10 works in Windows 8, PD 11 does.

As to the Phone MP4 files, there is a problem with some phone video, not all phones have that problem.

Any time a manufacturer goes with their private profile, we have trouble.

Well, considering the bitrate is 5 times more then what PD can handle it's not surprising... but then why did it work perfectly before?

And, it seems it meant to work better in W8 then W7... and in fact it did in my case... when it worked.
http://forum.cyberlink.com/forum/posts/list/23449.page;jsessionid=803E0020CDA43A359785672414BC5134

Not all video editors have that problem. In fact, not even PD10 had it until the issue with .avi files started. And besides, i have a .mp4 file created from PD10 and even that doesn't work.

It seems you're split balling here. It would be nice if you didn't as you're not exactly progressing towards a solution.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jun 08, 2013 08:08

Quote: It seems you're split balling here. It would be nice if you didn't as you're not exactly progressing towards a solution.

If you go to FRAPS suport and General FAQ you can get answers to many of the solutions I have been telling you.

How to set Frames per Second in FRAPS
http://www.fraps.com/faq.php#fps

This is a Powerdirector forum, we are not here to fix problems with other software.
I can and have said there are settings in FRAPS that Powerdirector cannot handle.

You need to set your screen capture to parameters that are normal fps and stereo sound.
Not the extreme fps that fraps does sometimes.

This message was edited 1 time. Last update was at Jun 08. 2013 08:14

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Jackjt8

Newbie Location: uk Joined: Jan 27, 2013 09:54 Messages: 34 Offline

Jun 11, 2013 07:57

Quote:

Quote: It seems you're split balling here. It would be nice if you didn't as you're not exactly progressing towards a solution.

If you go to FRAPS suport and General FAQ you can get answers to many of the solutions I have been telling you.

How to set Frames per Second in FRAPS
http://www.fraps.com/faq.php#fps

This is a Powerdirector forum, we are not here to fix problems with other software.
I can and have said there are settings in FRAPS that Powerdirector cannot handle.

You need to set your screen capture to parameters that are normal fps and stereo sound.
Not the extreme fps that fraps does sometimes.

Why else would i be posting on the Powerdirector 10 forums? The issue is Powerdirector will no open any .avi files or .mp4, or even .wmv now i tested it.
As for you telling me to take this to the Fraps support... It's not their problem because sure, It is a Fraps .avi file which has this problem and ORGINALLY i found it with. The fact that this issue is effecting other, non-Fraps .avi files, .mp4 and .wmv, some of which PD10 created and are working fine. Means the issue is with PD10.

Another thing. Bitrate and Framerate are two different things, Don't confuse the two. You where talking about setting the bitrate and not the framerate, besides, the framerate itself is set to 30 (well 29.97) which isn't "Extreme."

I would prefer that you didn't try to blame this on other software when it is staring you in the face.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jun 11, 2013 09:20

Quote:

Quote: It seems you're split balling here. It would be nice if you didn't as you're not exactly progressing towards a solution.

If you go to FRAPS suport and General FAQ you can get answers to many of the solutions I have been telling you.

How to set Frames per Second in FRAPS
http://www.fraps.com/faq.php#fps

This is a Powerdirector forum, we are not here to fix problems with other software.
I can and have said there are settings in FRAPS that Powerdirector cannot handle.

You need to set your screen capture to parameters that are normal fps and stereo sound.
Not the extreme fps that fraps does sometimes.

Why else would i be posting on the Powerdirector 10 forums? The issue is Powerdirector will no open any .avi files or .mp4, or even .wmv now i tested it.
As for you telling me to take this to the Fraps support... It's not their problem because sure, It is a Fraps .avi file which has this problem and ORGINALLY i found it with. The fact that this issue is effecting other, non-Fraps .avi files, .mp4 and .wmv, some of which PD10 created and are working fine. Means the issue is with PD10.

Another thing. Bitrate and Framerate are two different things, Don't confuse the two. You where talking about setting the bitrate and not the framerate, besides, the framerate itself is set to 30 (well 29.97) which isn't "Extreme."

I would prefer that you didn't try to blame this on other software when it is staring you in the face.

Hi Jackjt8,
Carl has given you some excellent suggestions and as far as I can tell has been correct in his approach. This isn't a Fraps (a free video screen capture program) software support forum. The selections you chose with that software can cause problems for PDR to import and edit. Basically YOU decide what you want to capture at and then hope the Fraps captured file works in an editor.
1. Start a new thread.
2. Provide sample video files, 5 seconds long for analysis/assessment.
3. Accept the possibility the fault lies with your actions using Fraps or other product.
On this forum we work from the sample files. We DO NOT give software support or product support for third party software.

Thread locked.

Forum Moderator

This message was edited 1 time. Last update was at Jun 11. 2013 09:30