Hi Paul. Sorry to hear of your issue. I have used PD11 Brightness correction for many videos recently and did not experience your problem.

I suggest that you attach a dxdiag file (instructions in the sticky thread at the top of the forum) so that we can take a look to see if your computer is sufficiently powerful to handle more complex editing. If you have an underpowered computer, that brightness edit might be exceeding your computer's resources, so PD11 just folds.

The other possibilities are that your graphics driver is dated (the dxdiag file will tell us that) or that you might not have the latest version of QuickTime installed.

Start with the dxdiag and we can go from there. Let's eliminate the obvious first.

Hope this helps. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

Thanks for your response Phil

Find attached my dxdiag file hope it helps

Paul:

Thank you for your dxdiag file. I can't see anything obvious there that might be causing the problem. An i7 would be better than your i5 CPU and 12 GB of RAM might improve performance too, BUT, your computer should be able to handle PD11 projects just fine.

I am GUESSING now that there must be something in your project file itself that is causing PD11 to crash. I have occasionally had problems with fade transitions causing a produce to hang. Removing the offending transition solved the problem, but in your case, the problem is the project file hanging while opening.

You did say that you managed to produce the file. I am wondering if you open a new project, under a new name, and then when import your produced file, can you edit that file successfully and produce subsequently and whether that new project file will reopen. If you managed to produce the video, your new project file might not have in it, whatever was causing the first project file to hang on open.

That's all I can suggest. Hopefully some of the more knowledgeable folks might have some better ideas and/or solutions. Hope this helps. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

Hi,
Have you updated all the PowerDirector suite files, ColorDirector,PhotoDirector and PoserDirector to the latest patches, and your Viideo Card driver from the Manufacturers website (not the Beta drivers)? Then do a cold boot for them to register, sometimes just a reboot doesn't register them properly. Also I found that PowerDirector is a little slow in connecting to DZ and occasionally get a stopped working screen then on re-opening the adVertisement to updgrade pops up and everything is alright.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Quote: Hi

I had a problem lately with one of my projects that i was working on a few weeks ago. After adding colour correction to a few of the clips (brightness) the project would not open when i next went to open it. It opened to 79% and then the screen went white and a "PDR11 has stopped working" message appeared. I tried reinstalling but still got the error, luckily i had made a backup project under a slightly different name so only lost a few days work. I opened that one and then overwrote the corrupted one.
I have now got to the stage of adding the colour correction again and managed to produce the movie, however i wanted to change something and low and behold i am getting the same issue as last week getting to 79% and then crashing

Is the project corrupted or is there a problem with colour correction, anything i can do? can anyone help please

Hi Paul1970,
I have highlighted part of your first post and it is that area I wish to address. Thank you for the diagnostic file.
1. Please state which drives you have your media files sourced from?
2. You have two USB HDD and these are likely in a powersaving mode and need to be active when PDR11 (or any editing software) is in use. The sleep mode power saving of a USB drive will cause PDR to display a white screen and the error message "PDR11 has stopped working". The solution is to "ping" the drives to keep them active. I've used NoSleepHDv2.0 (Free software) in the past on USB drives and it worked for me. I set mine to every 2 minutes.
3. File recovery - you can try to open the pds again with the above changes in place and everything should open.
4. You should not move any Media files while creating a project.
5. Autosave is available to you (some hidden folders within the address): C:\Users\YOURPCNAMEHERE\AppData\Roaming\CyberLink\PowerDirector\11.0\AutoSave, you'll find many preject files that may help recover your situation, please note item2 above.

Dafydd

Hi many thanks for your replys

Dafydd - I have all the files that I am using in the project on my C drive (my Videos and Desktop) so the USB drives should not be an issue

Many thanks for the info re hidden files though, I have at least managed to get the save before the problems occurred ill have another tinker and see if I get the same issue again

James - All my programs are up to date with latest patches

Phil - Interestingly I have used a lot of fade transitions but the problem only seemed/seems to manifest itself after applying the color adjustment (under fix/enhance). Good point though re using the produced media

Thanks again