Old BD+ fox disks not playing. Come on cyberlink get it sorted

Jones84

Newbie Joined: Feb 09, 2007 22:19 Messages: 8 Offline

Solved by

May 06, 2013 09:09

I am having issues with playing some of my older 20th century fox disks. I will start to make a full list soon but would like for cyberlink to get it fixed.

Predator 2 is one such disk I tried today and it is asking me for a player update.

Regards

Peter.

This message was edited 1 time. Last update was at May 06. 2013 09:10

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 06, 2013 10:19

Hi Jones84,
I tried here and I can playback all available FOX title without the need to update:

- Star Wars box (all titles)
- Avatar
- The Day The Earth Stood Still
-....

Please check the below thread about the info that could be important to understand the issue you face:

http://forum.cyberlink.com/forum/posts/list/27714.page

br
Michael Technical Support

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Jones84

Newbie Joined: Feb 09, 2007 22:19 Messages: 8 Offline

May 07, 2013 19:23

Another 5 movies to add to the won't play list. Its a box set planet of the apes UK box set.

I also noticed the dates the movies were released. I do not know if this has any bearing but planet of the apes and predator 2 were both sold within November 2008.

I'll soon be checking out x-files I want to believe which is also sold within the same date. I am wondering if it is an issue with the BD+ version used on those disks.

I still checking out other disk but disk released before or after that date so far seem to be playing fine it just seems to be something about those disks released in November 2008.

This message was edited 1 time. Last update was at May 07. 2013 19:26

deongl

Newbie Joined: May 17, 2013 06:51 Messages: 1 Offline

May 23, 2013 12:07

I am also having the same issue with a Red Screen of Firmware update

Cyberlink is saying I need to go to fox and get them to fix the BluRay which is not practicle

Have you had any other help for the useless cyberlink support ?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 29, 2013 11:46

Hi all,
our RD would like to investigate the issue - can you please help to provide the following info here in the forum:

1. each title that shows the issue
2. EAN code / Number under the BDs barcode for each title?

Please also get in contact with our Support and report the issue to them!

Thanks for your support!
Michael Technical Support

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