Ice Age 4 Bluray disc is not playing

mmoukiou

Newbie Joined: Nov 06, 2009 14:58 Messages: 8 Offline

Solved by

Apr 28, 2013 10:54

Trying to watch Ice Age 4 from the original bluray disc and I get a message that my player needs an update to play the disc. Is that normal? My bluray drive (LG) has the latsest firmware installed, so I think the problam is in pdvd13. I have the ultra version.

Thank you

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 29, 2013 05:05

Hi,
can you provide more platform information?

http://forum.cyberlink.com/forum/posts/list/27714.page

thanks
Michael Technical Support

Werde Facebook Fan

mmoukiou

Newbie Joined: Nov 06, 2009 14:58 Messages: 8 Offline

Apr 29, 2013 13:24

OS Windows 7 Ultimate
Power dvd version 13 - Ultra
Bluray drive LG BH08LS20

The disc is original 2D bluray, Ice Age 4.

I also attached dxdiag file

Thank you

Filename	DxDiag.txt	Download
Description	dxdiag file
Filesize	49 Kbytes
Downloaded:	289 time(s)

Dirk67

Newbie Location: Germany Joined: Apr 21, 2012 08:26 Messages: 6 Offline

May 09, 2013 15:24

I have exactly the same Problem with "Ice Age 4" 2D Bluray disc.
german bluray
german Win7 32 bit

the message appears:
"Your Blu-Ray Player requires an update in order to play this disc"

some other Blurays have the same issue ...

I think PowerDVD 13 Ultra program is not keeping up with the latest AACS BD+ encryption keys , right ?
(especially 20th Century Fox Blurays)

any solution on that ?

This message was edited 1 time. Last update was at May 09. 2013 15:31

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 10, 2013 04:53

Hi,
we cannot reproduce the issue you mention.

is there any more info you can provide:
http://forum.cyberlink.com/forum/posts/list/27714.page

thanks
Michael Technical Support

Werde Facebook Fan

Dirk67

Newbie Location: Germany Joined: Apr 21, 2012 08:26 Messages: 6 Offline

May 10, 2013 06:08

today I tried it on a different PC
(different processor (Intel instead of AMD) / different OS (64 bit instead of 32bit) / different graphics card (ATI instead of Nvidia) / different audio driver (generic PC-Speaker instead of Nvidia HDMI-Audio-Output)
but it's just the same ...

Power DVD Ultra Version 13.0.2720.57
SR number: DVD120806-01
TR number: TR130321-040

Windows 7 Home Premium 64bit German (all Patches)
administrator account
Antivirus: MS Security Essentials
Built in Windows Firewall only
Browsers: IE 10.0.9200.16540 / Firefox 20.0.1
ODD: PIONEER BD-RW BDR-207D

found out that the following BD showing this issue (therefore not playable):
Ice Age 3
Ice Age 4
Brave (German: Merida)
Spaceballs
Prometheus
...

the attachments are from the second PC (without TV-Set)

in the next post I will attach this tests from my first PC (with HDMI/HDCP/TV-Set)

Filename	DxDiag.txt	Download
Description
Filesize	39 Kbytes
Downloaded:	303 time(s)

Filename	DEBUG_CLDetect_DIRK-PC_2013_05_10_12_45_59.zip	Download
Description
Filesize	3 Kbytes
Downloaded:	307 time(s)

This message was edited 6 times. Last update was at May 10. 2013 06:57

Dirk67

Newbie Location: Germany Joined: Apr 21, 2012 08:26 Messages: 6 Offline

May 10, 2013 07:15

here now the first PC (MediaCenter <-> TV-Set)

Power DVD Ultra Version 13.0.2720.57
SR number: DVD120806-01
TR number: TR130321-040

Windows 7 Home Premium 32bit German (all Patches)
administrator account
Antivirus: MS Security Essentials
Built in Windows Firewall only
Browsers: IE 10.0.9200.16540 / Firefox 20.0.1
ODD: Optiarc BD RW BD-5850H

Filename	DEBUG_CLDetect_MEDIACENTER_2013_05_10_13_31_46.zip	Download
Description
Filesize	3 Kbytes
Downloaded:	322 time(s)

Filename	DxDiag.txt	Download
Description
Filesize	35 Kbytes
Downloaded:	368 time(s)

This message was edited 1 time. Last update was at May 10. 2013 07:18

Dirk67

Newbie Location: Germany Joined: Apr 21, 2012 08:26 Messages: 6 Offline

May 13, 2013 11:12

similar Problem in PowerDVD 12 already (?) :
--> http://forum.cyberlink.com/forum/posts/list/22400.page
Problems with "Prometheus" well known (?) :
--> http://goo.gl/A5BYG

last weekend I installed a trial-version of "TotalMedia Theatre V.6"
with the result that each(!) of the above mentioned (FOX- ) Blurays is playable...

... so my hardware is OK I think

But I do not want to use "TotalMedia Theatre"
I want to use "PowerDVD 13"

(I paid for it)

This message was edited 2 times. Last update was at May 13. 2013 11:13

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 16, 2013 05:48

Hi Dirk67,
I tried different platforms and none was able to reproduce the issue you report....

can you try to start PowerDVD 13 with right click "run as Admin" and let me know if it fix the issue?

Please also upload a photo of the error message

thanks
Michael

Technical Support

Werde Facebook Fan

Dirk67

Newbie Location: Germany Joined: Apr 21, 2012 08:26 Messages: 6 Offline

May 22, 2013 15:12

come on, you are joking, aren't you ?
I think the problems with 'FOX'-BD-titles are well known on cyberlinks side ...

--> see attached error-screen

the next case:
--> http://forum.cyberlink.com/forum/posts/list/28276.page#154775

running PowerDVD13 "as administrator" is just the same ...


Filename	PowerDVD13_error.jpg	Download
Description
Filesize	125 Kbytes
Downloaded:	210 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 23, 2013 03:07

Hi,
I want to buy this title (exactly this one) can you provide some info about the exact title name/edition/country - best would be a link to the shop you bought the title

thx
Michael Technical Support

Werde Facebook Fan

mmoukiou

Newbie Joined: Nov 06, 2009 14:58 Messages: 8 Offline

Jun 02, 2013 04:00

Hello,

still no answer for this problem?

Thanks