I need my cd key reset bad technical support

stephenw1uk

Newbie Location: United Kingdom Joined: Apr 20, 2013 13:27 Messages: 2 Offline

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Apr 21, 2013 11:24

I am very stupid will I be able to get my cd key reset so I can use my product I have contacted technical support about this their response is very slow usless

This message was edited 2 times. Last update was at Apr 23. 2013 17:09

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Apr 24, 2013 07:26

Please explain more. How many times did you try to install it and what kind of message did you get?

This message was edited 1 time. Last update was at Apr 24. 2013 07:28

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jimmyjhd

Member Joined: Apr 27, 2013 12:52 Messages: 63 Offline

May 11, 2013 11:03

Hi stephenw1uk, as long as you didn't uninstall the software, you wont need the license key anymore. How did this work out for you by the way?

stephenw1uk

Newbie Location: United Kingdom Joined: Apr 20, 2013 13:27 Messages: 2 Offline

May 12, 2013 07:48

I got this sorted thank you

Pete 12

Member Joined: Aug 21, 2012 09:07 Messages: 96 Offline

May 15, 2013 03:54

Hi Steven,we have an activation-problem too.Bought PowerDVD12 on CD with key,but after a few times reinstalling the program,you can not activate it anymore!! Get the message"the activation amount of this key has exceeded the limitation etc."
Still no working solution from support!!
I wonder how many times you are allowed to reinstall this program,for it seems we can not use it anymore! Do NOT GIVE UP!! CyberLink updates PDVD12 next month for solving these frustrating problem!!

Pete 12

Member Joined: Aug 21, 2012 09:07 Messages: 96 Offline

May 16, 2013 09:46

OK,finally after a few days got my activation back again ( key-reset??).
I would say;do not give up,support will help you,need some patience!

Still dont know how many times you are allowed to reinstall,without losing activation!!
Very strange,no activation after a few reinstallings possible,bought CD-key and on your own machine,frustrating and wrong, because its your own bought (expensive!!) software!

Still no answer from support about this question. Do NOT GIVE UP!! CyberLink updates PDVD12 next month for solving these frustrating problem!!