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Activation Code Not Working??
TribalFaerie [Avatar]
Newbie Joined: Apr 20, 2013 18:24 Messages: 3 Offline
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I bought Power Director off of Amazon last week. It was legit and sealed when it arrived. I downloaded it and it seemed to be working fine.

But when I uploaded my first video to start editing today, I got a message telling me that I needed to put in an "Activation" code and that it had "30 Days Remaining" before it expired.

I found this issue on another thread, but the answer did not make sense to me, so I hope someone can help me further.
Previous thread: http://forum.cyberlink.com/forum/posts/list/15/15043.page
- It seemed to indicate that it did not work because my software was bought second hand or from a non-legit source and had already reached its component number....or something. I REALLY don't think this is the case with mine. Unless Amazon is the new black market. It said when I bought that it was new. Can I not trust Amazon anymore??

I bought this program for a lot of money and I don't want it to suddenly stop working, as I read that it would in 30 days if it is not activated. When I installed it, it asked for a key code, and it worked just fine.

So why is it behaving as if it is a trial version?? I have the option when the message appears of pushing "Activate" or "Try Again." I push activate and it seems to be doing something then disappears.

What is going on? How do I fix this? (Tired of having software issues...Grrr!)

This message was edited 1 time. Last update was at Apr 20. 2013 18:48

Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
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Read this from Cyberlink:

http://www.cyberlink.com/support/product-faq-content.do?id=12834&prodId=4&prodVerId=930

Component activation has been a part of Powerdirector since Powerdirector 9.

You must be connected to the internet and approve the activation when the window asking if you want activate comes up.

All you have to do is put the sample files on the timeline, go to Produce and try to produce each of the listed formats.
Also go into the Create disk module and try a DVD then A BluRay disk burn.

It is a one time deal.



Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

TribalFaerie [Avatar]
Newbie Joined: Apr 20, 2013 18:24 Messages: 3 Offline
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Thanks for the info.

How exactly do I produce each of the listed formats?

Do I need to export a video into each type of video format provided?

What do you mean its a one time deal? As in, I have thirty days to get that done or it will never work?
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
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Quote: Thanks for the info.

How exactly do I produce each of the listed formats?

Do I need to export a video into each type of video format provided?

What do you mean its a one time deal? As in, I have thirty days to get that done or it will never work?

Put the Sample files on the timeline.

Click PRODUCE at the top of the interface, Standard 2D tab, in turn, produce a Mpeg2 and AVC H.264. Click Create Disc. 2D Disc,
Select DVD, Click Burn in 2D button on botton of window, uncheck burn disk, check burn folder, Click Start burning button.

Do the create disc for Bluray also.

If you do not get the request to activate, you are already activated.

I mean that the activation is a one time deal, you never have to do it again, once done.

The 30 days is the maximum time that Powerdirector will continue to work in those formats before they are disabled.
Once they are deactivated, you must contact Cyberlink Support to prove you have a legal program.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

TribalFaerie [Avatar]
Newbie Joined: Apr 20, 2013 18:24 Messages: 3 Offline
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Thank you so much for breaking it down for me. I am not very good at this stuff, so I appreciate it.

David [Avatar]
Newbie Joined: Apr 25, 2016 22:33 Messages: 1 Offline
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ive lost my activation code
Anonymous [Avatar]
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Hello,

This is a second attempt at posting(don't know what became of the first) but anyway, the OP on this is already 3 years old but nonetheless this matter is going to cause a lot of heartache and disappointment, and also a lot of refund demands from ex-Cyberlink customers! The requirement of the internet to complete the activation of the PD product, from Version 9 onwards will draw out quite a few angry, and likely very abusive posts(like one from Sibuscus on another subject). There was such a post on product activ-ation earlier this year, which had been likely deleted. I'm writing this as a "heads-up" to Cyberlink, regarding this, Cyberlink needs to urgently revisit this activation method and ditch it before it causes further grief. When I started using Power Director, it was 2011 or earlier, before I got my internet connection. The versions I used only required the CDKey to have them fully, and permanently active. It wasn't until March, 2012 that I was finally able to register the version I was using at the time(PD7) and join in on the forum. Thankfully the Internet was not required back then to fully activate Power Director. If it had been, I would not have bothered with Power Director at all! A shame really as there have been features in successive versions I've really found useful. So there it is, folks! Is the internet really needed for product activation now when it was never needed in pre-PD9 days? I think not.

Neil.

This message was edited 1 time. Last update was at Apr 25. 2016 23:36

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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This is an old thread and no doubt Dafydd will be along shortly to close it laughing

However the issue is one that has been raised a number of times and I have stated previously that it seems an odd requirement and one that I've not encountered in any other software. It might not be so bad if there were explicit instructions about this requirement but in both the boxed retail versions that I've purchased there was no mention of it. I admit that I haven't read every single word of the manual but I haven't seen any mention if it there either. The only way I knew of it was via this forum. That is simply not good enough.

I agree with Neil, Cyberlink needs to revisit this policy. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Longedge [Avatar]
Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline
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I don't quite understand this. Is it the case that when an older version of PD was originally sold it did not require online activation but since it became obsolete, the code on the CD/DVD has somehow changed so that it works differently to the way it did previously?

In any case, this post was in 2013 and the latest one in 2016 simply says that the activation code has been lost.

p.s. - Neil reading your last sentence again, I wonder if you meant to make the same point?

This message was edited 2 times. Last update was at Apr 26. 2016 06:46

Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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The original poster was confused about the requirement for component activation via the internet as opposed to validation by product key. We are commenting on the need for component activation which has been a requirement in versions of Power Director from version 9 onwards and still is.

Presumably poster David is complaining that he's lost his product key code which is not the subject of this thread. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Longedge [Avatar]
Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline
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I'm not sure if "Is the internet really needed for product activation now when it was never needed in pre-PD9 days? I think not." is meant in general terms or specifically. If the speculation is about current software then online activation is the only way distributors can seek to control software piracy. I don't think there's much in the way of current version of software that don't involve some sort of 'phone home' authorisation before it can be used.
Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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I understand that. What I, and others, are taking issue with is the requirement to separately 'exercise' and activate individual components involved in the 'Produce' and 'Create Disc' function. It ought to be possible to do all of it with one single activation.

This message was edited 1 time. Last update was at Apr 26. 2016 11:45

Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Anonymous [Avatar]
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Hi, Fenman(Mike) & Longedge!

By reading the original post, It says the activation key was not lost, as reported by TribalFaerie, rather that it did not work correctly, and gave TribalFaerie the notion that what he/she thought was supposed to be a brand-new purchase through a supposedly reputable retail outlet may not have been so, as the activation process told him/her that the product was "second-hand" and the CDKey was already registered, which rang alarm bells in TribalFaerie's mind. The poster, David, came in later on the thread, reporting loss of his activation key.

But it all gets back to this unnecessary extra hurdle of having to complete activation of any Power Director version, from Vers.9 onwards. I discovered this, to my dismay, when purchasing PD14 Ultra(retail package bought from local Harvey Norman branch near me), and there was only the two discs in the package as well(the installation disc and the Extra Contents Disc) there wasn't the usual instruction manual that would normally come in such a package, instead, a user manual was on the installation disc itself, and no, it did not mention the requirement of the internet to complete the activation process(or at least I don't think it did).

No other software I've struck has had this requirement! Once the CDKey is typed in, everything is "up and running" and the software is fully activated. But Cyberlink are acting, to my mind at least, somewhat "precious" in putting in this requirement from PD9 onwards. As I said, and I say again to stress the point, it's an unnecessary extra hurdle and I'll say to Cyberlink: "before launching PD15 later this year, get rid of that internet requirement!" Because it will definitely alienate a lot of existing and would-be PD users!

Cheers!

Neil.

This message was edited 1 time. Last update was at Apr 26. 2016 20:46

Longedge [Avatar]
Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline
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The requirement to activate software online pre-supposes that the user is actually connected to the internet. I think that nowadays this is a safe assumption. Is it fair? Well going back just a few years when software was distributed on CD/DV together with possibly a product code and a key code, software pircay was rife and very easy to do because everything you needed to install the software was 'in your hand'.

Online activation allows developers to keep a track of the number of times their product has been installed against a particular key. As far as I know most companies allow some leeway in the number of activations but at the same time when the same product key starts to be used over and over again, it is easy for the distributors to cause that particular combination of product/key code to fail.

Before I retired one of the things that our department did was bulk purchase and resell software. We kept records of the licences that had been sold and auditing regularly showed up that installations outstripped the numbers of licences sold to a site several times over. Cash strapped establishments saw it as being OK to buy say 20 licences but install perhaps 80 or 100 instances.

In the past there have been small companies delivering excellent bespoke software that have been driven out of business by software piracy. Online activation is unfortunately here to stay and sadly is very necessary. It's inconvenient but necessary.

My 2p's worth ... laughing

N.B. I am not talking about component activation here. Once a software package has been installed, registered and activated satisfactorily then that should be the end of the process.
Fenman
Senior Contributor Location: Cambridge, UK Joined: Nov 24, 2011 04:44 Messages: 731 Offline
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Hi Neil, what he actually said was:-

Quote: When I installed it, it asked for a key code, and it worked just fine.


To me that meant he had entered the code during the install and it proceeded to completion ok. It was only when he started to use PD that he got the message about activation and I take that to be the component activation as Carl advised him.

I did find his opening statement:-

Quote: It was legit and sealed when it arrived. I downloaded it and it seemed to be working fine.


somewhat confusing as if it was a sealed retail package what was he downloading? I assume he actually meant 'installed'.

Longedge, your final sentence is in agreement with the point I was making - activation/authorisation should be a simple one-off process. We shouldn't have to faff around separately activating individual components. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
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I have Director Suite Live, it is a online download and has a CyberLink Application Manager that manages updates and any install keys that may be needed.

There is no activation as it is activated when installed.

As far as I know the Latest versions of Cyberlink software does not need the extra step of online activation. I may be totally wrong about the standalone versions.

Live does not need any Product Key or Component activation. Live is a subscription product, it only works as long as you have an active subscription.

This message was edited 1 time. Last update was at Apr 27. 2016 11:21

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Op issue has been answered. The additions add good points but the starter is over three years old. Thread closed.
Dafydd.
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