Downgraded from Platinum Member to Silver Member....Why?

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Kim Phillips

Newbie Joined: Aug 25, 2007 22:54 Messages: 6 Offline

Solved by

Apr 03, 2013 20:13

I have been a user of PowerDVD since version 5. When I purchased PowerDVD 9 I was gifted with Silver Membership. That went to Gold with PowerDVD 10 and then Platinum with PowerDVD 12. I just received notification of the availability of PowerDVD 13 and when I logged on the site to purchase it, I find that I have been downgraded to Silver. With Silver Membership you only get a 10% discount and no other perks, whereas with Gold and Platinum, the perks are more and better.

I want my Platinum Membership back. I am not going anywhere as PowerDVD is the best media suite I have ever used and I will continue to use it.

Kim Phillips

Branais

Senior Member Joined: May 27, 2011 07:21 Messages: 202 Offline

Apr 13, 2013 01:43

The same thing has happened to me, Kim.

It seems to be based on how much you've spent on Cyberlink products in the past year. I last bought PowerDVD 12 Ultra, but haven't bought anything from Cyberlink since then, so I too have been demoted.

It's a sales incentive rather than a reward scheme.

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