YouCam freezes computer

Rachel

Newbie Joined: Mar 17, 2008 00:12 Messages: 2 Offline

Solved by

Mar 17, 2008 11:41

I have an HP laptop that has the YouCam installed on it, and when I first got it everything was fine. Now when I try to "Capture" video, my whole computer freezes and the only thing I can do is turn it off with the power button. It still takes pictures, though. It also freezes when I try to open the webcam to video chat on AIM or Skype. I don't know what happened.

I can't re-install the software because since it came with the laptop, I don't have a hard copy of it.

CDBear

Newbie Joined: Mar 07, 2008 02:45 Messages: 6 Offline

Mar 17, 2008 20:42

what model is you HP laptop?

when the computer froze, it stayed at the same screen?

perhaps you can send a pic to HP service?

Rachel

Newbie Joined: Mar 17, 2008 00:12 Messages: 2 Offline

Mar 18, 2008 12:36

It's an HP Pavilion dv9700. It freezes at the same screen, but when i said it can still take pictures, I meant that it doesn't freeze when I try to take pictures, not that I can still take pictures even when it's frozen. When it's frozen the only thing I can do is turn off the computer using the power button.

CDBear

Newbie Joined: Mar 07, 2008 02:45 Messages: 6 Offline

Mar 18, 2008 21:08

try update VGA driver and check with HP service.

My experience in system hang is likely some driver or compatibility issue

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