Log into your customer support account, and see if there is a download link for power dvd 12 in there with your serial so you can install it.

If not, contact customer support and get a new download link from them.

been two days since I asked support for help and now it s almost the weekend ...... does support not have a phone number ??

What happened when yoiu went to your acount and looked for the download link?

You will need to remove the trial version. Use either the Cyberlink tool or Revo Uninstaller (in the Moderate Mode only). .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

I've removed all cyberlink got a reply back from support installed dvd9 . then updated to dvd12 as they suggested with their links ,, but just at the last second of install I am getting a run time error .. so I guess I have to set up my registry this weekend with maintenance work ..

Did you use the Cyberlink Uninstall or Revo to uninstall your program as suggested above? .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Add remove control panel

Quote: Add remove control panel

Too many registry items left behind. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

did a registry clean ../ now i can't find the update support sent me it has vanished I guess when they send you a fix and you can only use it once ..

Quote: Did you use the Cyberlink Uninstall or Revo to uninstall your program as suggested above?

where do I find CLCleaner-product _version.exe stated in their help .. says how to use but no link anywhere

OK .. got the CC cleaner and did a through clean on my windows XP pro .. then I did a registry optimize and it found 17 errors .. I then optimized my PC rebooted and checked for all regular PC activities to be working .. Cyberlink is now totally gone .. Installed PowerDVD9 and this time it installed differently it seemed to get more hold of my PC .. .so far so good then I added the update for powerdvd9 and got that installed .. then I checked the program for playback on my regular std dvd's and avi produced dvd's so far so good all is well.. Did a system backup .. then rebooted again and now I am ready for the dvd12 to install.,, it then asks me Do I want to save the pdvd9 settings? .. If I say it NO it goes back to square one nothing happens .. If I say Yes the program for pdvdv12 that I was given to unzip installs and then informs me that it aborted the install because it needs 9 to ride on . I then check my desktop and 9 is gone removed .. so I have to install 9 again.. ( even tried system restore but it is still gone .. The icon is there but nothing happens when I click on it I then install 9 again and for the install of 12 am asked do I want to keep settings and I say No it doesn't give me the install for 12 ..

?????????

I'm back to nine again .. But you know I thoroughly enjoyed my free bundled powerdvd6 that i enjoyed for years and years ... BUT then I bought a bluray dvdrom player which meant I had to put out the big bucks for powerdvd12 to enjoy discs on my PC ,,.. but am right now stuck with 9 when I could have kept 6 and not bought 12 for $60 ..

hopefully support will get back to me and fix this problem..

so I can enjoy powerdvd12 ..