Symptom
After Feb. 20th 2013, CyberLink PowerDVD 11 pops up the following two error messages when trying to play a Blu-ray Disc.
“CyberLink PowerDVD cannot access the storage device. Select another device when playback stops.”
“Error code: 800401F9. Error in the DLL.”
Cause
There are some program compatibility issues between PowerDVD 11 v3318 patch and the Windows Update released in Feb 2013.
Solution
Please download this hotfix patch of PowerDVD 11 Ultra v3901 to resolve BD playback issue.
http://download.cyberlink.com/ftpdload/patch/powerdvd/11/Ultra/PowerDVD.11.Ultra.Hotfix.v3901_DVD130301-02.exe
This message was edited 9 times. Last update was at Mar 15. 2013 03:36
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