Unable to launch the PowerDirector 11!!!

Diazruanova

Newbie Location: Central Mexico Joined: Jan 30, 2013 09:34 Messages: 14 Offline

Solved by

Jan 30, 2013 09:57

Hi,

I am new to video editing and am very interested on buying PD 11, so after reading the system requirements, I decided to download and install the free 30 day trial. Installation was smooth, but when I tried to launch the program afterwards, it stays stuck with a "window" that seems to be opening the program, but stays there forever (please see attached image .jpg)

Now, I opened a support ticket, but the replies from the technicians are painfully slow, sometime taking almost 8 days between replies and so far they have been unable to solve my problem. At this pace, the 30 day trial will end before they give me a solution. :cry:

The following are the specs of my system:

CPU: Intel Core i7 860 @2.8Ghz with 4Cores,8 Threads and Hyperthreading.
RAM: DDR3 8Gb
Screen Resolution: 1280 x 1024
GPU: ATI Radeon HD 5670 with 1Gb memory, support for DirectX 11, OpenGl 4.2
HD: WDC HD 7200 rpm with 70 Gb free space
A full functioning DVD burner and a good broadband internet connection.

Any help will be appreciated!

Thanks


Filename	PD11 problem.jpg	Download
Description
Filesize	124 Kbytes
Downloaded:	140 time(s)

_______________________________________

OS: Windows 7 x 64bit (Home Premium)
Motherboard: Gigabyte H55M-USB3
Processor: Intel Core i7@ 860 (LGA 1156)
GPU: Radeon HD 5670 1G memory
RAM: 8Gb DDR3

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jan 30, 2013 11:19

One of the causes of new powerdirector installation to freeze it not updating Quicktime and having a Video Card driver that is too old.

Go to Quicktime and get the latest Quicktime (Uninstall the old one before install the new one).

Go to the Manufacturer site for your video card and download and install the latest driver.

Edit: I should say get the latest Release Version Driver. Beta Drivers should not be used.

This message was edited 1 time. Last update was at Jan 30. 2013 19:15

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

CESAR159753

Newbie Location: 1 Joined: Jan 29, 2013 22:00 Messages: 1 Offline

Jan 30, 2013 11:47

Yes, i have the same problem i'm downloaded the trial because i have never used PowerDirector before and i want to see how it works, but the program simply doesn not start and i have all the system requirements.
I'm planning to do a program review.

any help?

I downloaded PowerDirector 11 (For home users)


Filename	powerdirector11(home users).JPG	Download
Description
Filesize	108 Kbytes
Downloaded:	145 time(s)

This message was edited 1 time. Last update was at Jan 30. 2013 11:54

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Diazruanova

Newbie Location: Central Mexico Joined: Jan 30, 2013 09:34 Messages: 14 Offline

Jan 30, 2013 13:33

Quote: One of the causes of new powerdirector installation to freeze it not updating Quicktime and having a Video Card driver that is too old.

Go to Quicktime and get the latest Quicktime (Uninstall the old one before install the new one).

Go to the Manufacturer site for your video card and download and install the latest driver.

Thank you Carl,

Indeed it was the display driver and not that it was old, but on the contrary, I was using a BETA driver and certainly I never imagined that this could cause the problem, so I went to the AMD site and downloaded the official stable driver and voila, it opened fine!

Thank you very much !!! _______________________________________

OS: Windows 7 x 64bit (Home Premium)
Motherboard: Gigabyte H55M-USB3
Processor: Intel Core i7@ 860 (LGA 1156)
GPU: Radeon HD 5670 1G memory
RAM: 8Gb DDR3

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jan 30, 2013 14:49

Quote:

Quote: One of the causes of new powerdirector installation to freeze it not updating Quicktime and having a Video Card driver that is too old.

Go to Quicktime and get the latest Quicktime (Uninstall the old one before install the new one).

Go to the Manufacturer site for your video card and download and install the latest driver.

Thank you Carl,

Indeed it was the display driver and not that it was old, but on the contrary, I was using a BETA driver and certainly I never imagined that this could cause the problem, so I went to the AMD site and downloaded the official stable driver and voila, it opened fine!

Thank you very much !!!

You are welcome!

Beta Driver and Powerdirector is a NO, NO.
Only use the official driver.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

All vodi

Senior Contributor Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1431 Offline

Jan 30, 2013 16:49

Yes. And as we all know from recent bouts of driver releases from both AMD and Nvidia even "official" releases can be duds.

This message was edited 1 time. Last update was at Jan 30. 2013 16:49

Win 10, i7

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jan 30, 2013 17:14

Quote: Yes, i have the same problem i'm downloaded the trial because i have never used PowerDirector before and i want to see how it works, but the program simply doesn not start and i have all the system requirements.
I'm planning to do a program review.

any help?

I downloaded PowerDirector 11 (For home users)

Cesar, Please post part "B" so we can see what computer you have. Here are the directions:

http://forum.cyberlink.com/forum/posts/list/7958.page

Did you install the program with your anti-virus running? Sometimes that causes issues with the installation..

Actually on these types of forums it is better if you start a new thread so that people can understand who is relying to whom and not get mixed up resonses. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.