Powerdirector 11 ultra

Whisper

Newbie Location: norfolk Joined: Jul 14, 2011 06:40 Messages: 11 Offline

Solved by

Jan 26, 2013 08:23

Had Powererdirector 11 deluxe trial version which worked fine. I upgraded to Power director 11 ultra { paid version downloaded }. The programme starts ok and import media files into library ok but when I start to place clips on timeline programme stops responding.
Have tried restarting my computer but same thing happens everytime. Any suggestions please.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jan 26, 2013 08:29

Whisper,
welcome to the Forum.
please follow this link, and provide for us a dxdiag to tell us what your computer is made of.
http://forum.cyberlink.com/forum/posts/list/24771.page
Please provide PART, and PART B.
PART B should be as an attachment or your post will be 5 miles long!
The volunteers here will look to see if some software/hardware issue may be the problem. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
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Whisper

Newbie Location: norfolk Joined: Jul 14, 2011 06:40 Messages: 11 Offline

Jan 26, 2013 09:16

Thanks. Hope I have Included the files you need

Filename	davidDxDiag.7z	Download
Description
Filesize	12 Kbytes
Downloaded:	268 time(s)

Whisper

Newbie Location: norfolk Joined: Jul 14, 2011 06:40 Messages: 11 Offline

Jan 26, 2013 10:14

Have just removed latest windows updates which were installed this mornig. Powererdirector now seems to be working again. Will repost after I've been using it a while

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Jan 26, 2013 10:40

Hi Whisper,
Just a small note here when windows does an Update some times PD requires a Cold boot to pick up on the new Update installation...not a restart...
Jim

This message was edited 1 time. Last update was at Jan 26. 2013 10:41

Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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Whisper

Newbie Location: norfolk Joined: Jul 14, 2011 06:40 Messages: 11 Offline

Jan 26, 2013 11:30

Hi Jim
Have updated windows again and done a cold boot as you suggested. Have tried PD for about 5 mins and all seem to be working ok.
Thanks Whisper