PDR11 crashes almost immediately

Gunnar11

Newbie Joined: Jan 17, 2013 07:36 Messages: 9 Offline

Solved by

Jan 17, 2013 09:37

I just bought and installed PowerDirector 11 on my Win7 64 bit System.

However i am not able to use the program because it crashes almost immediately. All i have ever seen ist the activation-window and the so called splash-screen. Most of the time the programm crashes bevor even the word "PowerDirector" is completely readable on the splash screen.

I tried everything i found in this forum.

Complete uninstall and new install - no effect.
Install newest update - no effekt.
Uninstall and new install of Quicktime - no effect.
Update of all drivers (incl. graphic card) - no effect.
Clean up the system drive - no effect.

Now i am out of ideas. Theres plenty of free space on the hardrive (about 700 GB), so this should also not be the cause.

i would really like to be able to use the program, so help please!

Filename	DxDiag.txt	Download
Description
Filesize	25 Kbytes
Downloaded:	372 time(s)

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jan 17, 2013 14:39

You said that you got the activation Window one time, Did you enter the CD Key?

If you did not enter the CD Key, You probably have to contact Cyberlink Support.
To get the program activated.

http://www.cyberlink.com/prog/support/cs/index.do

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Bubba in TX

Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline

Jan 17, 2013 15:56

Well your computer specs shows no problem. Or st least shouldn't be... Are your codecs updated?

I use k lite 64 bit codec pak... and ffdshow....

This message was edited 5 times. Last update was at Jan 17. 2013 16:00

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

Gunnar11

Newbie Joined: Jan 17, 2013 07:36 Messages: 9 Offline

Jan 18, 2013 03:35

Yes i entered the CD-Key.

Several times now, because i uninstalled and installed the product several times. The activation is the only thing that works everytime. PD itself is still crashing.

I just installed klite 64bit - no change.

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Jan 18, 2013 04:12

Try booting into safe mode and running pd from that - if it runs ok then your basic system is likely to be OK and the conflict is loaded later.

Also your BIOS is
BIOS Date: 07/23/08 17:14:32 Ver: 08.00.12

IF I have the correct mobo, details from the Asus site give the most recent version as :
Version 1302 2009.03.31 update

but you will need to confirm the exact details for your mobo before updating as BIOS updates are very specific.

Cheers
Adrian

Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Gunnar11

Newbie Joined: Jan 17, 2013 07:36 Messages: 9 Offline

Jan 18, 2013 06:11

I booted in safe mode.

After starting PowerDirector it wanted to start "RichVideo". After starting RichVideo Powerdirector crashed.

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Jan 18, 2013 07:21

Try not loading RV if it will let you.

If not,then you can change the default registry key which defaults to "enable" on installation.

If you are not comfortable with changing registry entries do not tinker, as any mistakes may affect the operating of your system and/or other software.

Use regedit to navigate to the registry location in the .png. Note the key EnableRichVideo. The default value is 01 it needs to be changed to 00 to disable RV on startup.

If not loading RV works OK, try leaving it set at off, if PD still falls over then something else is wrong.

Worth a try??


Filename	PD11 RV.PNG	Download
Description	RV registry key
Filesize	115 Kbytes
Downloaded:	159 time(s)

Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Gunnar11

Newbie Joined: Jan 17, 2013 07:36 Messages: 9 Offline

Jan 18, 2013 08:44

it look somewhat different on my machine

!


Filename	reg.png	Download
Description
Filesize	123 Kbytes
Downloaded:	164 time(s)

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline

Jan 18, 2013 09:35

Hmm, I don't think any of my installations have looked as thin as that, maybe others might care to comment??

My first impression is that it may not have installed correctly but I note you have installed several times.

Anyone got any ideas?

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jan 18, 2013 10:44

I have to agree that your Powerdirector is not installed correctly.

Which version do you have Powerdirector 11 itself or do you have the Creative Director Suite?

Is it a Downloaded version or is it a Boxed version?
Boxed version is a CD/DVD disk.

It you have a downloaded version, you may have to contact Cyberlink to get your Download links restored so you may download the program again. In the case of incomplete files.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

SneadHern

Newbie Location: USA Joined: Jul 17, 2011 11:33 Messages: 2 Offline

Jan 18, 2013 12:20

I had the same problem and went through the same steps without success. I am also running Win 7 64bit and a new AMD HD 7770 graphic card which I purchased to enable OpenCL and DirectX 11. When I tried to run my old copy of Power Director 9 and it would not start. Foolishly thinking Cyberlink had corrected the problem with Power Director 11 I purchased a new copy and had the same crash at startup problems. I fixed the problem by uninstalling the AMD Catalysis program and reinstalling only the drivers. Good Luck!

Ron

Newbie Joined: Feb 16, 2009 21:13 Messages: 7 Offline

Jan 21, 2013 21:36

Try reinstalling or updating Quick Time. This is what made my PD11ultra stop crashing when opening up the program.

SneadHern

Newbie Location: USA Joined: Jul 17, 2011 11:33 Messages: 2 Offline

Jan 22, 2013 07:25

I had already tried removing and reinstalling Quick Time but that didn't help. Catalysis was the problem and removing it and only installing only the video drivers allowed PD11 to run normally. My chip set is Intel X58 so I didn't need the AMD chipset drivers.