Prior to installation I uninstalled, then deleted all references to my previous PD8 version. Then I used CL_Cleaner and CClean. I then checked the registry for references to any component of Cyberlink ... none. And I deleted all old Cyberlink folders before installing PDR11.
Quicktime, latest version, was installed from within PD11.
My computer is an HP Pavilion dv6 Entertainment with 6 GB Ram and running Win 7 Home Premium. Hard drive is OCZ-Vertex4 SSD (SATA III) with 75 GB available.
I do not do heavy video work, made only 1 small film in PD10 on my previous computer, now want to edit it.
<?xml version="1.0" encoding="UTF-16"?>
-<CrashInformation VERSION="1.0">
<ID Value="5C5021F1-84BA-499C-B712-B62E4B7F9B4F"/>
<UUID Value="S-1-5-21-64622524-3124189193-487086449-1003"/>
<SR Value="VDE121019-01"/>
<ProductName Value="PowerDirector"/><AppName Value="PDR11.exe"/><AppVersion Value="11.0.0.2418"/>
<VersionName Value="11.0"/><VersionType Value="Ultra"/>
<Is64BitOS Value="1"/>
<OSName Value="Windows 7 Home Premium Build 7601 Service Pack 1"/>
<GDICount Value="988"/>
<VMSize Value="359 MB"/>
<VGAName Value="Intel(R) HD Graphics" DriverVersion="8.771.1.0"/>
<VGAName Value="ATI Mobility Radeon HD 6550 " DriverVersion="8.771.1.0"/>
<ModName Value="Unknown"/><ModVersion Value="0.0.0.0"/>
<ExceptionCode Value="0xC0000005"/>
<Offset Value="0x00000000035C9D20"/>
<SendLogUrl Value="http://boomerang.cyberlink.com/prog/util/boomerang/sendlog.jsp"/>
</CrashInformation>
ANY SUGGESTIONS OR DO I ASK FOR A REFUND ? MANY THANKS IN ADVANCE.