Re-downloading PowerDVD12 + license issues

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ThR37

Newbie Joined: Dec 28, 2012 14:30 Messages: 3 Offline

Solved by

Dec 28, 2012 14:43

Hello,

I am currently re-installing my computer and I wanted to reinstall PowerDVD12 as well.
However, I have several issues :
- On the account I can only see "PowerDVD 10". I have bought the 10->12 Ultra upgrade and when I click on "Check order status", I get the summary of my last order that includes "Upgrade to PowerDVD 12 Ultra from 9/10/11 versions (Download version)".
(I have also the activation number for this upgrade). I do not understand why my account is not updated to reflect this purchase ?
- In all cases, I can re-download the 10->12 upgrade using the order summary page but how can I re-download the v10 (I have the serial number as well on my account page as described above)

Thanks for your help. I need to reinstall quickly the software

I guess this is a very usual problem but I wasn't able to find the solution in the FAQ...

This message was edited 2 times. Last update was at Dec 29. 2012 10:21

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 30, 2012 11:30

You'll ned to contact Technical Support. We can't help you here as shown by the lack of responses.

Did you perhaps remember to save a copy of Power DVD 10 somewhere - disc back up?

This message was edited 1 time. Last update was at Dec 30. 2012 11:31

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