bpolky ,

You have just learned the first two lessons in HD editing:

1. Read before you purchase (this forum is a good one).
2. Try before you buy.

There are many satisfied users of this product. But you have to allow time to learn the ropes. Win 10, i7

HI,
Post a Dxdiag text file so the mebers can see your computer system specs so we have an ideo where the problem lies. Video editing requires a LOT of cpu power and resources.
Update all drivers from Manufacturers website also, NOT windows update.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

HDEdit : Its a little hard to "learn the ropes" when the software crashes before it has even finished its start-up procedure.
James1 : DxDiag.txt posted. All drivers were updated as part of my original attempts to get the software to start.

Hi,
Reading your headlining subject makes me wonder where you're coming from? The reaction of the senior members in the thread has been considerate and gentle and not unhelpful.

I see the GPU drivers are over a year old: Driver Date/Size: 3/8/2011 03:52:22, 7472128 bytes

A 32bit diagnostic may have revealed additional program information - conflict/content.

Suggested corrective measures.
Uninstall via the Control Panel:
PowerDirector 11
QuickTime
Wave editor.
reboot
Reinstall PDR11

What screensaver do you display, motion type or static?

If you have installed a codec's pack you may have replaced QT codecs and corrupted QT or QT has not overwritten/installed correctly. FYI QT, poorly installed/corrupted codecs affects the startup of PDR11. I asked about the screensaver as video editing is a resource hungry task and the implementation of a motion screensaver has affected editors in the past - knocked mine out once.

You have dual GPU and you may need to switch to one GPU to see how that affects the PDR11 set up.

Update your GPU drivers asap.

Just from the diagnostic that James1 asked you to provide. Try before you buy is a standard approach all computer users should be taught/know of and HDEdit was right to point that out to.

Dafydd

The support now demands that I set all my internet explorer security settings to the minimum values, and uninstall internet security software just so I can download the installation files for a new version! After going through all that, it will still not allow me to download the files. The response of support is the classic "It works fine from here". It was funny on "The IT Crowd", its just aggravating here.

As for all the "HD Editing is tough" comments, I don't accept that as any excuse. If you want to create and sell software on the web (which is also my business!) the software should at least load and run, let alone work. I think that is not too much to expect. If the software is going to crash, it is very easy to write the facility into the software to provide a little help in telling the user and support people why it is crashing. I had to do it in my software and I expect others would do it as well. I also think it is unacceptable for support to be demanding that you disable all your security software just to be able to download a file they are wanting to send to you!

I am over this. I have lost many hours trying to get it working, and I have lost a long term customer who I promised I would help them out with a quick video edit task. It seems the company is not prepared to give refunds so I have spent my money to learn not to trust this companies products ever in the future, and to make sure as many people as possible do not have the misfortune to go through this process.

Hi bpolky,

1. Product crash reports are sent in if allowed by the user. See the popup for the Boomerang reports.
2. CyberLink have a 30 day money back guarantee if customers purchase via their Online Store.
3. I don't see any answers to my suggestions.
4. Being a software seller or builder doesn't exclude you from making mistakes or logically working through to obtain a solution on your computer set up.

Best of luck with whatever you decide to do.

Dafydd

bpolky: The product is not faulty.

Sorry to hear you are having troubles but it sounds like your computer system is not up to the standards necessary. ~Tom~

The computer has an i7 processor, 8Gig of Ram, Windows 7 64Bit, Nvidia GeForce GT 525M Graphic Card.

I am interested to hear what part of that is not up to standard?

Bpolky:

I am sorry to hear that you are having problems with PD11 crashing. I took a quick look at your dxdiag file, and, with the exception of the age of your video cards' drivers, your computer should work fine with PD11. Dafydd has given you excellent advice. It sounds like PERHAPS your QuickTime version is corrupt or not the latest version. PD11 is very dependent on QT.

I am running dual nvidia 580 GTX video cards in SLI without any problems at all.

You won't get much support from the members of this forum with your "Do Not Buy" advice. The forum is full of folks, like me, just regular users, who have been using PD for many versions with great success. They have all given of their time and expertise to help new, and experienced, users to improve their video editing skills and to help users having initial problems, determine what the problem is, and then fix it, and get PD working for them.

If you don't want to do as Dafydd has suggested, then by all means, request a refund and find another product more to your liking. As for myself, I am completely satisfied with PD11, and was with PD9 and PD10. Yes, there are the occasional bugs and glitches, but I know of no software that is consistently free of bugs.

Cyberlink Tech Support could be improved, based on the comments that I have read from time to time here on this forum, but the folks here will help you out if you want to follow their advice.

Have a great day, and I hope that you find a product that works to your satisfaction.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

Quote: The computer has an i7 processor, 8Gig of Ram, Windows 7 64Bit, Nvidia GeForce GT 525M Graphic Card.

I am interested to hear what part of that is not up to standard?

Just a followup.

Thanks bpolky for the followup information on your computer content.
RE your "Nvidia GeForce 525M Graphics Card"
The diagnostic info you provided didn't give that information, only two lots of:

Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_04461028&REV_09
Display Memory: 4062 MB
Dedicated Memory: 2014 MB
Shared Memory: 2047 MB
Current Mode: 2560 x 1600 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL U3011
Monitor Id: DEL4065
Native Mode: 2560 x 1600(p) (59.972Hz)
Output Type: Displayport External
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2321 (English)
Driver Version: 8.15.10.2321
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/8/2011 03:52:22, 7472128 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4266-11CF-F56E-4A24B7C2C535}
Vendor ID: 0x10DE
Device ID: 0x0DF5
SubSys ID: 0x04461028
Revision ID: 0x00A1
Driver Strong Name: oem78.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2321:pci\ven_8086&dev_0126&subsys_04461028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

I'm sure Phil saw the same as I did and wondered, what the heck!

Best of luck with whatever you decide to do.

Dafydd

Quote: The support now demands that I set all my internet explorer security settings to the minimum values, and uninstall internet security software just so I can download the installation files for a new version!

Have you tried using a different browser?

I manage a Joomla site, and the backup extension fails nine times out of ten when I use IE; but it works like a champ in every other browser I've tried. There might be some AJAX issues involved, or who knows what.

Try FireFox, Chrome, or Safari to download the installation files. Jerry Schwartz

Bpolky:

I have used IE9 exclusively and haven't run into the problems that Jerry describes with that browser. That said, others here have run into problems, according to what I have read on this forum.

Every computer configuration is unique. Obviously something in your configuration, either your antivirus or firewall, or goodness knows what, doesn't like the CL download links. I think Jerry may well be on to something, since your problem is getting the download links to display so that you can download the install files.

If you persevere, you might get the links to display so that you can download a fresh copy of the download files. Best of luck. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor