RichVideo Error

Cindy R

Member Location: Louisiana, USA Joined: Feb 27, 2007 16:34 Messages: 124 Offline

Solved by

Nov 29, 2012 08:06

I recently upgraded PowerDirector from v10 to v11, but this issue occurred in v10 as well. When I click on the program icon, a message comes up that says, "RichVideo is not installed on your system. Click OK to install RichVideo or cancel to quit Cyberlink PowerDirector."

I click OK to install RichVideo and the program works fine so I assume that I installed RichVideo (and don't need to install it again).

However, EACH TIME I open PowerDirector, I keep getting this same message.

How can I get this message to stop coming up each time I open PowerDirector?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Nov 29, 2012 09:20

Hi Cindy,
Uninstall/Reinstall of PDR10 and then 11 should resolve the issue. You have a corrupt installation of the program - most likely.
Dafydd

Cindy R

Member Location: Louisiana, USA Joined: Feb 27, 2007 16:34 Messages: 124 Offline

Nov 29, 2012 13:03

Hi Dafydd,

I looked in my control panel and PD 11 must have uninstalled PD 10 so all that is listed in the control panel are the 2 content packs that came with PD 10. There is no PD 10 program to uninstall. Also, as I've continually "upgraded" my versions of PD (8-9-10), I'm concerned that if I do a completely clean uninstall and manually delete any folders that are leftover, then what happens when I try to install PD 11 and it's looking for a previously installed version since I purchased the "upgrade" version? And finally, I have several "builds" of PD 10. Can I just install the latest "build" version of PD 10 - is that a complete program or do I have to start from the initial PD 10 version and then install each new build until I have the most corrent? (I've always wondered that)

Thanks,
Cindy

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Nov 29, 2012 14:36

Hi Cindy,
I wondered about your previous versions and when you started the upgrade process.

You asked about applying patches to PDR10 - only the very last is needed and only id you intend using PDR10 and not PDR11.

If the re-install fails - let me know. I can think of an alternative but I will need some additional information (via PM or you can email me).

Dafydd

This message was edited 2 times. Last update was at Nov 30. 2012 05:10

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Nov 30, 2012 05:08

Hi Cindy,
Reinstall PDR11 and during the installation you'll be asked for the PDR10 activation key.
Dafydd


Filename	Enter key from old version.png	Download
Description	Entre key from old version
Filesize	48 Kbytes
Downloaded:	442 time(s)

This message was edited 1 time. Last update was at Nov 30. 2012 05:09

Cindy R

Member Location: Louisiana, USA Joined: Feb 27, 2007 16:34 Messages: 124 Offline

Nov 30, 2012 07:08

Yea! Thanks for the help. I didn't have any trouble uninstalling PD 11, then reinstalling using the PD 10 cd key. And so far, it seems to have fixed the "RichVideo Error."

I guess this is a lesson learned to keep at least the most recent version of a Cyberlink program when you upgrade in case one has to uninstall and reinstall an upgrade.

Thanks so much!
Cindy