Why does PD 11 tell me Rich Video is not installed?

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DocDaddy

Member Joined: Jan 06, 2012 13:59 Messages: 58 Offline

Solved by

Nov 22, 2012 18:26

Every time I start PD 11 up, it says "Rich Video is not installed" and asks me if I want to install it. I always say yes, but it doesn't ever appear to install.

What do I need to do to install Rich Video?

Thanks.

Wnuk

Member Location: USA Joined: Oct 13, 2011 12:41 Messages: 141 Offline

Nov 22, 2012 19:33

I had the same issue (along with many others) in PD 10. Rich video was installed but PD kept givng the error you have. Nothing I tried, including registry repairs worked. The only solution was an uninstall of PD followed by a fresh install. I just put up with it till I finished my last project then did the reinstall. No more issues.

Wish I has an easy answer for ya. Search the forum and you'll see several discussions about it.

DocDaddy

Member Joined: Jan 06, 2012 13:59 Messages: 58 Offline

Nov 22, 2012 19:35

Thanks. Uninstalling and reinstalling - I'll report here if that works (or not) just to add to the data for other users.

DocDaddy

Member Joined: Jan 06, 2012 13:59 Messages: 58 Offline

Nov 22, 2012 21:19

Well, uninstalling and re-installing seems to have fixed the problem.

Which is good. because the response I got from Cyberlink on the issue suggested I update my sound and video drivers.

Wnuk

Member Location: USA Joined: Oct 13, 2011 12:41 Messages: 141 Offline

Nov 22, 2012 22:52

Glad you got it

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