POWERDVD 12 - WINDOWS 8 - MOUNTED BD ISO

HardyK

Newbie Joined: Nov 12, 2012 19:39 Messages: 6 Offline

Solved by

Nov 15, 2012 20:05

Newly installed windows 8: I mounted a BD ISO file (generated with Slysoft CloneDVD2, also have Slysoft AnyDVD on computer)

PowerDVD 12 comes up with message: "This type of disc is not supported"

PowerDVD 12 works fine on another Windows 7 computer.
It does not work on two (2) windows 8 computer (all HP Pavillon)
I removed all old versions, cleaned registry (even edited and manually removed last reminders) and then installed PowerDVD 12

btw, the HPMediasmart and PowerDVD 11 works flawless.

any ideas?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 16, 2012 03:11

Hi,
Please check if the physical disc can playback normally.

Michael Technical Support

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HardyK

Newbie Joined: Nov 12, 2012 19:39 Messages: 6 Offline

Nov 16, 2012 06:19

physical disks can be played without problem

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 16, 2012 06:24

Hi,
I can reproduce the symptom here and have forwarded it to our development team for furhter investigation.

it could be a limitation of the MSFT Windows 8 ISO mounter, as other ISO mounter (e.g. P2Go) do not show such issue we need some investigation on that.

br
Michael Technical Support

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HardyK

Newbie Joined: Nov 12, 2012 19:39 Messages: 6 Offline

Nov 17, 2012 11:10

Could be, but keep in mind that the HpMediaSmart can handle the mounted ISO.
I am looking forward to a solution.
Thanks

whitehart

Newbie Joined: Aug 19, 2010 17:41 Messages: 6 Offline

Nov 17, 2012 12:27

I have the same issue, was about to post the same thing, oddly though sometimes it will try to play but it just freezes up.

A physical disk plays fine - just tested on my win 7 machine it works fine

pwg

Newbie Joined: Nov 23, 2012 19:43 Messages: 1 Offline

Nov 23, 2012 19:45

I have this exact same problem also.

HardyK

Newbie Joined: Nov 12, 2012 19:39 Messages: 6 Offline

Nov 25, 2012 10:45

So far there is only one way around:Mount the iso file, open Powerdvd 12 and go onto the mounted drive into the stream directory where the Blueray files are. Sort the files by size and highlight the biggest file, then hit the start button.

I hope cyberlink will fix this though.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 25, 2012 21:03

Hi,
we checked this issue and it is related to MS virtual drive implementation unfortunately we cannot workaround it.

suggest using an alternative ISO mounter like Power2Go Essential

greetings
Michael Technical Support

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HardyK

Newbie Joined: Nov 12, 2012 19:39 Messages: 6 Offline

Nov 27, 2012 16:46

Thank you for the "solution". Indeed this works.
But what I do not agree to that the iso-mounting part of the SW is in the package I have to buy. First I payed quite some money to upgrade to the latest version, trusting that this version is compatible. There was no hint whatsoever that windows 8 would cause a problem. Now I need to buy additional SW to get functionality back what worked before?
It would be fair that at least the mounting feature is free or implemented in the DVD.
I can't believe that if the additional SW is tyhe cure that PowerDVD cannot add this functionality, especially as some older SW from different supplier still works with Windows 8.
I hope that the CyberLink team will revisit this case and works on a solution for those who already payed for the DVD SW upgrade.