Cyberlink unable to diagnose issue

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boogs1969

Newbie Joined: Oct 13, 2012 20:38 Messages: 1 Offline

Solved by

Nov 05, 2012 09:18

So i'm checking to see if anyone on the forum has any experience with what the problem could be...

I previously had an earlier version (9?) and used it with no issue. Some recent Blurays would not run (Prometheus) so i upgraded to the current version and also made sure i had the latest updates. Now the program will start up but even if left idle, will crash after a few minutes. I've tried to play several Blurays and dvds - same result.

From what i've read on the forum so far, i should probably post some more information about my system - what should i post?

Thanks!!!!

Scott

alvincht

Member Joined: Sep 20, 2012 11:52 Messages: 58 Offline

Nov 09, 2012 10:28

Can you please post the OS that you currently have? Also include the build number please.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Nov 09, 2012 10:32

Post part B also: Read this:

http://forum.cyberlink.com/forum/posts/list/7958.page

Look at that linked post and supply other information that you think should be given.

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