Hold in there, they will get to u... Ryan Anthony
http://www.PhatMonkey.me

Have you logged into your Cyberlink account (not this forum) and checked for responses from support? Sometimes you won't receive an email, but they will have responded in their support system where you submitted your customer request. Gateway DX4380, AMD A8-5500 Quad Core 3.2GHz with ATI Radeon HD 7560D; 16GB RAM; 1 TB SATA 7200 RPM; Windows 8 Pro 64-bit; PDR11, PDVD12.

Thanks for the replies.

Yes,

I just checked again and there is no response to the support ticket, on the site.

Look at your receipt you received in your e-mail. The company you paid your money to (Asknet) is the one who's customer service you need to contact about cancelling your order and getting a refund. ~Tom~

Thanks fr the tip. I just forwarded my reciept to customerservice@asknet.com and asked for a refund in order to purchase the correct version.

I hope that works.

yes!

Asknet.copm took care of the issue and refunded my $. then bought the proper version.

Thanks for helping me out.

Stay away for Cyberlink as far as you can. They have NO tec support at all. What you get is just a bunch of morons that have no idea what they are going and you can go back and forth for weeks with them. .

If you call the 1-408 217 1850 number in California, you will be told to go to the website where you will find the worst tec support in the world. They really do not care about the customers. I had powerdetector 10 no matter what I did, I could not capture in 16 x 9 even thought the settings where all in 16 x 9. I thought by upgrading to 11 that would help. Well it did not. I still cannot get tec support after 2 weeks to tell me why. Oh yea that is right even thought I told them I had ALL SETTINGS on 16 x 9, after 2 weeks they said “ make sure your settings are on 16 x 9. This is not the first time, in fact may times they answer with a generic answer. That tells me 2 things, one they do not know and two they do not read the problem question you asked them. Wished I had never bought this. Corel Video Studio ahs WAY better tec Support!!!!

Gday StoneyVa60

Mate Im hearin you hey Ive been having problems with media espresso wont sync with ipod and all i get is the run-around sayin uninstall re-install and tell us the version number after update . Ive copped this over half a dozen times and it still doesnt work Ive brought a plugin for WMP12 to get music onto ipod as I refuse to ever use itunes ever again. And Youcam5 if i record video it doesnt record but it thinks its recording and the stop recording button is greyed out so i cant do anything then not even close youcam5 without using task manager. I got the exact same responce as before uninstall re-install and still doesnt work. then it was ur audio driver is to old wtf so i updated it same not working. And because of the slow responce from support this has been going on for ages. No srry or look we will give free access to phone support to help fix this. Nothing i can pay for the phone support forget that ive paid for software and ive brought 5 products from them. And ive even ran the problem software on a diff computer it has the exact same problems. I am so pissed off with the support here its a joke .

Hope u have a better experience than ive had mate but i will persist untill i get some result.

I have been using PD for a lot of years. I had to contact CL support on a patch download problem a couple weeks ago trying to run the download manager that gave me a runtime error on launch. I sent them an email complete with a lot of info including a screen captuer of the error.

Six hours later I got a response with a solution I KNEW would never work. But you know what? It worked. BUT... yes I have had problems in the past with CL support never resolving anything. But I think they are doing a little better than the standard canned answers like they where before.

And I think a lot of lag time depends on where you are located on this big dirt ball. I get emails from all over the world daily. Some I get within minutes/seconds, some take a day or two for some reason. That includes emails from the USA... I am NOT defending customer support, it still needs a lot of improvement, but they are better than they were 10 years ago... which was a total waste of time to try to contact them.... That's why these CL forums thrived so well in past years. More so than now.....

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

I think the only way these people are going to learn is if we make sure their sales drop. I use to recommend them a lot. Now I tell everyone you have NO tec support. I personally think they are getting worse than they where before. 3 weeks now and just one generic dumb answer. I will NOT buy cyberlink products again. I use to have them as an affiliate on my website. Not any more. Sorry but it is obvious they are going by volume in the sales department and not quality customer service. To bad too because if they had a great tec support, they would have a great product and service and you can make lots of money with that. It will catch up with them,it always does.

I love the software but have a problem that the AVCHD2 60P output is non standard and rejected in some applications.

This problem apparently existed in PD9, PD10 and now in PD11, first mentioned in this forum in 2011.

Jmone wrote a program to correct the non standard video and he wrote it for PD9 !!. Fortunately that program works for PD11 as well.

Here too, after asking for help from customer service, all I got were some form letters, totally useless.

If it weren't for the forum, with so many competent contributors, the company would be in trouble.

Eugene 73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A