Misleading customers with bundled versions DVD Suite

Richard

Newbie Joined: Jan 31, 2008 20:25 Messages: 5 Offline

Solved by

Jan 31, 2008 20:49

I recently purchased a bundled version of the Cyberlink software: the DVD Suite 6 Pro. All indications on the web site, and the emails received after purchase refer to the apllication as a full version. The email quotes:

"1. Download the full version at: "

After buying it and installing it, I discover I do not have a full version of Power Director. The readme file describes six different versions but that is not explicitly stated when you purchase the bundle. It appears as if you need to spend another 60US to buy the full version of Power Director v6.

I feel ripped-off. Does anyone else feel this is false advertising and misleading?

Filename	CyberLink PowerDirector 6 Versions.doc	Download
Description
Filesize	63 Kbytes
Downloaded:	32 time(s)

This message was edited 2 times. Last update was at Jan 31. 2008 21:19

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JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Jan 31, 2008 21:30

If you are unhappy contact customer support. I know several people that have received a refund. As with most packages, you need to know what to look for. At http://www.cyberlink.com/multi/products/compare_33_ENU.html
they say
6.5HE is packaged with DVD Suite6 Ultra
6.5DE is packaged with DVD Suite6 Pro

Based on your table you know what the packages 6.5HE and 6.5DE contain.

Jeff

Richard

Newbie Joined: Jan 31, 2008 20:25 Messages: 5 Offline

Jan 31, 2008 22:25

Thank you for your comments Jeff. I had studied the table you refer to and it helped me choose between the two bundles: DVD Suite Pro and Ultra. It was clear from that table that the basic difference seemed minor.

But, nowhere does it state that PDR 6.5HE or 6.5 DE are cut down OEM versions as per table I found in the readme file created after the install. Nor do you find any such explanation throughout the website. I don’t see any mention (if it exists it certainly is well hidden) of the difference between the Full Version PDR Deluxe and these OEM versions: PDR-LE, PDR-HE, and PDR-DE.

I believe this is misleading the customer.

This message was edited 2 times. Last update was at Feb 08. 2008 02:26

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Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 01, 2008 04:08

Hi Richard,

I've sent you a rather long PM, nothing dreadful. If you can provide the information I will endeavor to see what can be done - speedily.

Dafydd
[Moderator]

Edric

Newbie Joined: Jul 27, 2007 01:40 Messages: 25 Offline

Feb 05, 2008 01:29

Dear Richard,

The PowerDirector 6 bundle with CyberLink DVD Suite provide you the essential feture for most useful functions. If you think that is not enough for you, you may consider requst for refund and then purcahse an full version of PowerDirector.

You can check out the FAQ for comparision table here: CLICK

This message was edited 2 times. Last update was at Feb 05. 2008 04:47

Richard

Newbie Joined: Jan 31, 2008 20:25 Messages: 5 Offline

Feb 08, 2008 02:24

Thank you for your comments Edric. I don't want a refund for the Power DVD Pro Suite. I would like what has been promised on the site, purchase confirmation, and backup disc: a full version of Power Director.

This message was edited 2 times. Last update was at Feb 08. 2008 02:25

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